Clinical Services Specialist

University of Iowa Health Care

Job Reference #: 21005167

The University of Iowa Hospitals and Clinics Department of Radiology is seeking a Clinical Services Specialist to provide services related to access, scheduling, wayfinding, and support to assure effective and efficient delivery of health care services striving toward an excellent patient experience.

Duties include: 

  • Provide frontline clinic operation support such as the coordination of patient appointment scheduling, the preparation of pre-registration paperwork for patient visits
  • Prepare external Radiology referrals for scheduling
  • Schedule and coordinate patient appointments within multiple areas of Radiology 
  • Coordinate appointments with clinics and specific providers
  • Assist with problem solving of scheduling issues
  • Identify trends by communicating to the manager to facilitate opportunities for process improvement and modifications to the EPIC Radiant scheduling workflows
  • Work with Radiology staff, clinics and referring physicians concerning policies and regulations as related to Radiology pre-authorizations
  • Explain the scheduling policies as needed through written and oral communications Assist in documenting scheduling guidelines in OneNote

Note: The information contained herein is not intended to be an exhaustive list of all responsibilities required of individuals performing this job.  

Education Required:

  • Bachelor’s degree; or equivalent combination of education and experience

Experience Required:

  • Minimum of six months experience in scheduling or administrative work in a health care setting
  • Knowledge of clinical scheduling and coordination of patient activities
  • Experience working in Customer Service
  • Excellent written, verbal, and interpersonal communication skills
  • Ability to maintain professionalism while handling difficult situations with callers and customers.
  • Demonstrated ability to work as a cooperative team member

Benefits Highlights:

  • Regular salaried position located in Iowa City, Iowa
  • Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans

Abount UIHC:

University of Iowa Hospitals & Clinics—recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.

Job ID: 77677

Posted 18 days ago

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