IT Support Consultant - Desktop Support Specialist

The University of Iowa

Job Reference #: 21004676

University of Iowa Hospitals and Clinics department of Health Care Information Systems is seeking an IT Support Consultant to provide configuration, installation and support of desktop hardware, software and peripheral equipment in an enterprise IT environment. Performs work in clinical, critical care, research and departmental environments, interacting with all levels of personnel, patients and visitors. Works closely with peer teams promoting collaboration and consistent service delivery. Embraces standardization, the adoption of best practices, documentation, customer service excellence and the continual improvement approach to IT. Exercises all workflows while maintaining state and institut ional policies and contributing to the support of organizational objectives.

Health Care Information Systems (HCIS) provides and supports information and communication systems and technology that facilitate quality patient care, progressive medical education, and innovative research.
HCIS services University of Iowa Health Care by providing comprehensive, high level support for patient care delivery, internal and external communication, technology innovation, medical education, and research. Creating and maintaining a positive, productive, and rewarding environment for information technology and communication staff.

Pay Grade:
Salary: $48,500 to commensurate – 4A
Percent of Time: 100%
Location: 200 Hawkins Drive, Iowa City, IA
Staff Type: Professional & Scientific
Type of Position: Regular 
Education Required
Bachelor’s degree in Computer Science, MIS, IT-related field, or equivalent combination of education and experience.

Experience Requirements
• Experience, typically 1-3 years, supporting workstations running Windows 7/10 and MS Office 2016/365
• Professional experience working with desktop hardware and software in a centrally managed workstation environment.
• Demonstrate d un derstanding of wired and wireless networking and security concepts.
• Excellent oral and written communication skills to communicate effectively with a diverse population of technical and non-technical individuals.
• Demonstrated ability to work in a team-based setting where consultation, flexibility, collaboration and cooperation are essential.
• Ability to move and install IT equipment.
• Driver's License and ability to meet the University of Iowa Fleet Services program rules and regulations, due to the ability to drive University vehicles
Highly Desirable Qualifications
• Experience with ITIL, LEAN and/or alternate continuous improvement best practices.

Desired Qualifications
• Experience with technical process documenta tion i ntended for both IT professionals and non-technical customers.
• Experience working in a fast-paced environment that requires excellent time management skills and flexibility to balance workload.
• Extensive interpersonal skills with the ability to disarm escalated situations with all levels of personnel.
• Experience supporting Mac OS and/or Linux.
• Experience working in a health care or health industry environment.

The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a qualified individual with a disability, or status as a protected veteran.

Job Benefits:

University of Iowa offers a generous benefits package, including 24 days paid vacation p er year to start and paid sick leave. Complete information regarding the full benefits package may be viewed at

Application Instructions:

In order to be considered, applicants must upload a resume (under submission relevant materials) that clearly addresses how they meet the listed required and desired qualifications of this position. A cover letter is desired as part of the application process. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.
Successful c andidate s will be subject to a criminal background and credential check. This position is not eligible for University sponsorship for employment authorization.

Job ID: 77139

Posted 13 days ago

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