IT Support Consultant – IT Asset Management

The University of Iowa

Job Reference #: 21004316

The University of Iowa Hospitals and Clinics department of Health Care Information Systems is seeking an IT Support Consultant to assist in the management and tracking of UI Health Care inventory of computer and network electronics from planning to disposal.

Duties include working with customers to determine hardware needs, new equipment research and recommendations, ordering, receipt/distribution, evaluating existing hardware for reallocation or disposal, installing software, inventory management and reporting, and supervision of student staff. This position will also assist with maintaining a supply of computer parts, monitors and CPUs to be used for reallocation within various departments of University of Iowa Hospitals and Clinics. Primarily located at our offsite facility in Coralville.

Health Care Information Systems (HCIS) provides and supports information and communication systems and technology that facilitate quality patient care, progressive medical education, and innovative research.

HCIS services University of Iowa Health Care by providing comprehensive, high level support for patient care delivery, internal and external communication, technology innovation, medical education, and research. Creating and maintaining a positive, productive, and rewarding environment for information technology and communication staff.

Pay Grade: hr.uiowa.edu/pay/pay-plans/professional-and-scientific-pay-struct ure
Salary: $48,500 to commensurate – 4A

Percent of Time: 100%
Location: 3350 2nd St, Coralville, Iowa
Staff Type: Professional & Scientific
Type of Position: Regular 
Education Required
Bachelor’s degree in Computer Science in an IT-related field or equivalent combination of education and experience.

Experience Requirements
• Experience, typically 1-3 years, in technology and/or business process analysis and solution design in a Technical Product Support or Customer Service Center including service recovery.
• Working knowledge of Windows 10 and Microsoft 365 Suite.
• Experience working with computer hardware.
• Experience with inventory and asset management in a business environment.
• Excellent written and oral communication skills.
• Ability to move and position computer equipment.
• Driver’s license required and must meet the University of Iowa Fleet Services Program rules and regulations. 

Desired Qualifications
• Ability to operate a motorized pallet jack and fork lift.
• Certified in or familiarity with the ITIL Framework
• Experience using an IT Service Management Tool (ServiceNow, Cherwell, etc.)
• Familiarity with current and upcoming IT hardware & software
• Experience supporting workstations running macOS.
• Experience with wireless networking and security.
• Excellent organizational skills.
• Demonstrated ability to work independently.
• Strong customer service focus.

The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a qualified individual with a disability, or status as a protected veteran.

Job Benefits:

The University of Iowa offers a generous benefits package, including 24 days paid vacation per year to start and paid sick leave. Complete information regarding the full benefits package may be viewed at hr.uiowa.edu/benefits.

Application Instructions:

In order to be considered, applicants must upload a resume (under submission relevant materials) that clearly addresses how they meet the listed required and desired qualifications of this position. A cover letter is desired as part of the application process. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after t he minimum posting period has ended.
Successful candidates will be subject to a criminal background and credential check. This position is not eligible for University sponsorship for employment authorization.

Job ID: 76800

Posted 8 days ago

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