Department Assistant-Surgical Services

UnityPoint Health

Requisition ID
Administrative and Clerical
US-IA-Cedar Rapids
1026 A Ave NE
1010 UnityPoint Health CR St Lukes Hospital
Cedar Rapids
Nursing Admin/Surgical Sup
Scheduled Hours/Shift
Monday- Friday, days with limited evening
Work Type (Portal Searching)
Full Time Benefits


Description of Position:

A Department Assistant provides auxiliary clerical support to Control Desks within the Surgical Division. Department Assistants will float and provide clerical support to manage Control Desks as assigned and as needs arise. The Department Assistant is responsible for providing clerical services specific to each unique desk, to ensure effective and efficient departmental operations.  Flexibility in hours, maintaining continuity of skills sets, and ability to work under multiple supervisors is crucial in meeting the needs of the Division.  Additional clerical duties will be assigned as needed to support the Surgical Division’s work such as Divisional payroll, ordering of clerical supplies for departments, and ordering from UPH Print Shop.


As a face of the department, the Department Assistant supports customer relations, physician relations, and patient care under the direction of multiple supervisors. This highly visible position must be aware of the importance and impact the position has on the hospital's public relations.  Positive human relations skills are always necessary and required to be exhibited. 



Essential Functions/Responsibilities:


% of Time


Key Accountability While in Control Desk Specialist role:

·         Maintain responsible for all clerical duties of the clinic

·         Complete final step of registration; arrival in EMR

·         Chart preparation

·         Charging and billing within compliance window

·         Phone management

·         Notification of patient and reminder calls

·         Facilitate communication between team members utilizing Vocera


Key Accountability While in Additional Duties to Support Surgical Services

·         Maintain accuracy and timeliness in payroll processes.  Payroll resource for Surgical Services

·         Assist departments in ordering clerical supplies

·         Assist departments and managers in ordering print material from UPH Print Shop


Basic UPH Performance Criteria         

·         Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.

·         Demonstrates ability to meet business needs of department with regular, reliable attendance.

·         Employee maintains current licenses and/or certifications required for the position.

·         Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.

·         Completes all annual education and competency requirements within the calendar year.

·         Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse.  Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff.  Takes appropriate action on concerns reported by department staff related to compliance.


Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that required of the employee.  Other duties, responsibilities and activities may change or be assigned at any time with or without notice.


Demonstration of UPH Values and Standards of Behaviors

Consistently demonstrates UnityPoint Health’s values in the performance of job duties and responsibilities

Foster Unity:

·         Leverage the skills and abilities of each person to enable great teams.

·         Collaborate across departments, facilities, business units and regions.

·         Seek to understand and are open to diverse thoughts and perspectives.

Own The Moment: 


·         Connect with each person treating them with courtesy, compassion, empathy and respect

·         Enthusiastically engage in our work.

·         Accountable for our individual actions and our team performance.

·         Responsible for solving problems regardless of the origin.

Champion Excellence:

·         Commit to the best outcomes and highest quality.

·         Have a relentless focus on exceeding expectations.

·         Believe in sharing our results, learning from our mistakes and celebrating our successes.

Seize Opportunities:

·         Embrace and promote innovation and transformation.

·         Create partnerships that improve care delivery in our communities.

·         Have the courage to challenge the status quo.





Minimum Requirements


Preferred or Specialized




High School Graduate




Previous clerical experience











1. Experiences with clinic or hospital based EMR preferred.

2. Good understanding or prior use of the following programs or ability to train quickly: Excel, Word

3. Clerical experience

4. Phone management experience

5. Able to multi-task and attention to detail






Job ID: 76391

Posted 8 days ago

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