Salesforce Application Administrator

UnityPoint Health St. Lukes

Requisition ID
2021-91557
Category
Information Technology
Location
US-IA-Cedar Rapids
Address
3851 River Ridge Dr NE
Affiliate
9010 Administration
City
Cedar Rapids
Department
Business Apps - App Support
State
IA
FTE
1.0
FLSA
Exempt
Scheduled Hours/Shift
Days
Work Type (Portal Searching)
Full Time Benefits

Overview

This position can be within any UnityPoint Health region or remote. 

 

The Salesforce Administrator will lead the ongoing development of our Salesforce deployment. The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify develop and deploy new business processes including: Marketing, ACO and additional departments as they onboard to Salesforce. This role is part technical project manager, part administrator and part Salesforce analyst. The Salesforce Administrator will be responsible for the executing on the day-to-day configuration, support, maintenance, and improvement of our CRM platform. 

 

The Salesforce Administrator proactively applies troubleshooting and critical thinking skills to fulfill customer needs.  Finally, the role is responsible for effective and timely communications to team members and customers alike on status of their assigned work. 

Responsibilities

Issue Resolution 

  • Independently supports and resolves complex issues with all Salesforce instance/application(s) in adherence with service expectations and change management policies  
  • Takes ownership of escalated customer issues and works with multiple parties and/or vendor to help resolve issue. 
  • Provides day and after hours on-call coverage as scheduled.  May assume additional on-call responsibilities as directed by Manager.  
  • Follows and may lead the enhancement process and Change Management Policies and Procedures.

Operational Support and Improvement 

  • Researches and communicates options to support decision-making discussions to determine strategy for implementation of Salesforce tools and system 
  • Advocates for and acts as an agent of progressive change within the organization and proactively identifies opportunities for improvement utilizing Salesforce. 
  • Research solutions to improve service such as processes, standards and/or products. 
  • Participates in decision-making or technical solution-oriented discussions 
  • Creates and maintains technical documentation.  Communicates necessary information to the required teams. 
  • Demonstrates adherence to Salesforce standards and guidelines.  Assists with meeting maintenance program requirements and maintains related certifications. 
  • Demonstrates ability to complete application build for assigned application(s).  Mentors staff with the completion of documented release processes. 
  • Salesforce activity will be included but is not limited to: Reports & Dashboards, establishing folder structure and procedures. 
  • Manage Salesforce user management; permissions, roles, groups, deactivation 
  • Create System architecture; build and maintain custom and standard objects, relationships, governance.  Build and maintain record types, page layouts, assignments, Lightning apps and manage overall UI views. 
  • Maintain data integrity, manage data imports, data backups, data extracts within Salesforce while adhering to company’s retention and data policies 
  • Reviews release notes, configures, and tests application changes. 
  • Understands and contributes to improvement of testing processes.  Ensures team members follow the test scripts and processes.  Refresh testing sandbox(s) and maintain proper protocols.

Compliance and Security 

  • Understands HIPAA standards, regulatory, and security requirements pertaining to database, server, and/or application management. 
  • Follows appropriate security processes for supported applications.

Project Management 

  • Leads and coordinates projects as assigned, demonstrating strong organizational and time management skills 
  • Leads moderately complex projects independently or as a part of a larger project team. 
  • Develops project plans and tracks progress, escalating as necessary when project issues arise or deadlines are challenged. 
  • Follows technical and operational cutover tasks and contributes to solutions for resulting issues. 

Qualifications

Education:

  • Bachelor’s degree or equivalent relevant work experience

Experience:

  • 2 years’ experience as Salesforce Admin
  • 2 years of experience with Salesforce support and technical experience in either computer science or information technology preferred

 

License(s)/Certification(s):

  • Salesforce Certification - Achieves and Maintains Salesforce Certification as Assigned 

Knowledge/Skills/Abilities:

  • Proven ability to design and implement new processes and facilitate user adoption.
  • Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
  • Strong understanding of Salesforce best practices and functionality
  • Strong data management abilities
  • A demonstrated ability to understand and articulate complex requirements
  • Knowledge of health care organization information systems processes
  • Strong communication – written and verbal
  • Ability to conduct research into technology issues, standards, and products
  • Proven analytical and problem-solving abilities
  • Able to manage priorities, deadlines, and execute tasks
  • Proactively communicates when risks and issues arise; takes appropriate action(s)
  • Strong customer service orientation
  • Advanced critical thinking and problem-solving skills while demonstrating a high degree of objectivity, diplomacy, and tact.
  • The ability to work productively in a fast paced, rapidly changing environment.

 

Job ID: 74902

Posted 24 days ago

Share This Job