Clinical Informatics Analyst

UnityPoint Health St. Lukes

Requisition ID
Information Technology
US-IA-Des Moines
6100 Thornton Ave
9010 Administration
Des Moines
Scheduled Hours/Shift
Work Type (Portal Searching)
Full Time Benefits


The Clinical Informatics Analyst role is an advanced staff position responsible for operational support, optimization, and adoption activities supporting enterprise-wide clinical applications, specifically Epic clinical applications and non-Epic integrated clinical solutions. The Clinical Informatics Analyst is expected to coordinate optimization activities the research, design, approval, testing, and communication phases using innovative change management strategies. 

Responsibilities include: support and mentoring of region-based informatics teams, evaluation of workflows to troubleshoot and optimize improvement opportunities, testing and training of application functionality. This role will work with cross-functional IT and operational teams along with Executive Leadership.


Issue Resolution 

  • Independently supports and resolves complex issues with assigned applications in adherence with service expectations and change management policies.   
  • Takes ownership of escalated customer issues and works with multiple parties and/or vendor to help resolve issue.

Operational Support and Improvement 

  • Researches and communicates options to support decision-making discussions to determine strategy for implementation of tools and systems 
  • Advocates for and acts as an agent of progressive change within the organization and proactively identifies opportunities for improvement. 
  • Researches solutions to improve service such as processes, standards and/or products. 
  • Supports strategies and methodologies to implement efficient and effective methods to furnish healthcare providers with accurate and timely information. 
  • Collaborates with customers and business partners to gather requirements and feedback to successfully design and deliver effective communications. 
  • Establishes a relationship with key customers and provides them with direct support in their role. Key customers include Regional Informaticists, Regional Leadership, Regional Service Managers, CMIOs and Physician Champions. 
  • Ensures effective customer communications and downtime recovery procedures as part of incident management activities. 
  • Ensures customer downtime preparedness, including but not limited to, overseeing the development and execution of the business continuity plan for the electronic health record and organizing regional business continuity readiness audits. 
  • Facilitates enterprise-wide clinical governance committees and coordination of system-wide enhancements to the electronic health record. 
  • Participates in decision-making or technical solution-oriented discussions 
  • Demonstrates adherence to Epic standards and guidelines.  Assists with meeting maintenance program requirements and maintains related certifications. 
  • Develops and coordinates communications regarding Epic-related training including, but not limited to newsletters, videos, webinars, and other written materials to supporting the change management process. 
  • Attends Epic educational offerings and shares learnings with others to improve knowledge and educate the organizations we serve.

Project Management 

  • Leads and coordinates projects as assigned, demonstrating strong organizational and time management skills. 
  • Develops project plans and tracks progress, escalating as necessary when project issues arise or deadlines are challenged.



  • Associate’s degree
  • Bachelors preferred 
  • Master’s degree in healthcare informatics, healthcare administration, or related field of study preferred


  • 2 years experience in a clinical setting


  • Epic Certification - Achieves and Maintains Epic Certification as Assigned, typically within a year of hire


  • Knowledge of health care organization information systems processes
  • Strong communication – written and verbal
  • Ability to conduct research into technology issues, standards and products
  • Proven analytical and problem-solving abilities
  • Able to manage priorities, deadlines, and execute tasks
  • Proactively communicates when risks and issues arise; takes appropriate action(s)
  • Strong customer service orientation
  • Advanced critical thinking and problem solving skills while demonstrating a high degree of objectivity, diplomacy and tact.
  • The ability to work productively in a fast paced, rapidly changing environment.


Job ID: 73992

Posted 17 days ago

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