Patient Access Lead

UnityPoint Health St. Lukes

Requisition ID
Registration and Scheduling
US-IA-Cedar Rapids
1026 A Ave NE
1010 UnityPoint Health CR St Lukes Hospital
Cedar Rapids
Patient Access
Scheduled Hours/Shift
80 Hours Per Pay Period - 9:00AM to 5:30PM with Rotating Weekends
Work Type (Portal Searching)
Full Time Benefits



Description of Position:

Responsible for overseeing daily registration processes as outlined by UnityPoint Health Patient Access policies and standards, including account management of registration errors.  Monitors volumes of department and shifts staff as needed.  Works with Managers group and makes recommendations for retraining staff on insurance and/or registration issues.  Responsible for reviewing forms, policies and procedures to ensure they are up to date.  Participates in monthly staff meetings to include training on new procedures and updates on various registration related issues.  Additional responsibilities include working collaboratively with Patient Access leaders.



Essential Functions/Responsibilities:

% of Time


Key Accountability

·        Interviews patient / family member to obtain accurate demographic and financial data during the registration process.

·        Provides a positive patient experience by greeting patients and visitors with quality customer service and professionalism

·        Receiving and recording  payment on accounts. 

50 %

Key Accountability

·        Provides a point of contact and provides leadership to Patient Access Staff. 

·        Assists the leadership team with reporting, scheduling, hiring and training   . 

·        Answers team member questions, oversees team member work for quality and compliance. 

·        Provides encouragement and support to team members.  


Basic UPH Performance Criteria        

·        Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.

·        Demonstrates ability to meet business needs of department with regular, reliable attendance.

·        Employee maintains current licenses and/or certifications required for the position.

·        Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.

·        Completes all annual education and competency requirements within the calendar year.

·        Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse.  Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff.  Takes appropriate action on concerns reported by department staff related to compliance.



Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that required of the employee.  Other duties, responsibilities and activities may change or be assigned at any time with or without notice.


Demonstration of UPH Values and Standards of Behaviors

Consistently demonstrates UnityPoint Health’s values in the performance of job duties and responsibilities

Foster Unity:

·        Leverage the skills and abilities of each person to enable great teams.

·        Collaborate across departments, facilities, business units and regions.

·        Seek to understand and are open to diverse thoughts and perspectives.

Own The Moment: 


·        Connect with each person treating them with courtesy, compassion, empathy and respect

·        Enthusiastically engage in our work.

·        Accountable for our individual actions and our team performance.

·        Responsible for solving problems regardless of the origin.

Champion Excellence:

·        Commit to the best outcomes and highest quality.

·        Have a relentless focus on exceeding expectations.

·        Believe in sharing our results, learning from our mistakes and celebrating our successes.

Seize Opportunities:

·        Embrace and promote innovation and transformation.

·        Create partnerships that improve care delivery in our communities.

·        Have the courage to challenge the status quo.



Minimum Requirements

Identify items that are minimally required to perform the essential functions of this position.

Preferred or Specialized

Not required to perform the essential functions of the position.





High School Graduate or GED equivalent







Prefer individuals with strong analytical skills and prior experience working in a Patient Access, Billing or Revenue Cycle area.    







Valid driver’s license when driving any vehicle for work-related reasons.












Use of usual and customary equipment used to perform essential functions of the position.



Job ID: 73260

Posted 12 days ago

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