Guest Relations-Birth Care Center

UnityPoint Health St. Lukes

Requisition ID
Patient Services
US-IA-Cedar Rapids
1100 First Ave NE
1010 UnityPoint Health CR St Lukes Hospital
Cedar Rapids
Maternity Unit/Birthcare Care
Scheduled Hours/Shift
4-12 hrs per week
Work Type (Portal Searching)
Part Time Accrual No Benefits


Description of Position:

Provide a “snapshot” or the principal purpose or focus of the position, consisting of no more than three to five sentences. This summary should provide enough information to differentiate the major function and activities of the position from those of other positions.

The Guest Relations Assistant will facilitate the patient/client intake process by assisting patients/clients in reaching appropriate points of service. The Guest Relations Assistant also helps ensure the CWCH guests successfully reach their destination. The Guest Relations Assistant works collaboratively with volunteers and the CWCH staff to ensure smooth flow of patients/clients through all units in the CWCH.



Essential Functions/Responsibilities:

Essential functions are the duties and responsibilities that are essential to the position (not a task list). Do not include if less than 5% of work time is spent on this duty. Be specific without giving explicit instructions on how to perform the task. Do not include duties that are to be performed in the future. Duties should be action oriented and avoid vague or general statements.

% of Time


Clerical Support

·         Greets all customers, patients, family members, physicians and healthcare team members, ascertains their needs and provides assistance or direction accordingly.

·         Responds to the phone and call system promptly and courteously.

·         Accurately uses the copy/fax machine and/or tube station.

·         Assures medical record order is concurrently maintained per hospital policy and/or department routine.

·         Assures a new medical record is accessible for patient admission.

·         Assists in accurately ordering and scheduling patient procedures, follow-up healthcare team appointments.

·         Assists department leadership team other clerical functions as directed.

·         Maintains a neat and orderly nurses’ station.

·         Assists in maintenance of department nourishment and supply inventories.

·         Maintains a system for control and follow-up on department items/equipment sent for repair.

·         Supports the St. Luke’s Hospital’s Comfort/C.A.R.E. Professional Practice Model in their daily work practices. 


Effective Communication

·         Verbally presents factual, concise, and timely information and/or patient care data to the RN, the healthcare team, patients and/or family members in a professional manner.

·         Demonstrates strong verbal and written communication skills with patients, families, healthcare team members and other customers.

·         Real-time EMR documentation is done in accordance with hospital and unit policies.

·         Hand-offs are done with attention to detail and with safety as a priority.

·         Consults with RN and/or other healthcare team members, as appropriate.

·         Complies with established department routines, policies and procedures.



Patient Care

·         May assist in Patient Care Technician responsibilities, under the direction of the RN, per department expectations and appropriate competency validation. See Patient Care Technician position description and PCT Scope of Practice for job responsibilities.

·         May assist in transporting medications that are not controlled substances from pharmacy delivery devices to medication storage areas on patient care unit, as well as transporting medications from patient care unit to pharmacy.

·         Demonstrates an awareness of patient and personal safety.





Basic UPH Performance Criteria         

·         Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.

·         Demonstrates ability to meet business needs of department with regular, reliable attendance.

·         Employee maintains current licenses and/or certifications required for the position.

·         Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.

·         Completes all annual education and competency requirements within the calendar year.

·         Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.



Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.


Demonstration of UPH Values and Standards of Behaviors

Consistently demonstrates UnityPoint Health’s values in the performance of job duties and responsibilities

Foster Unity:

·         Leverage the skills and abilities of each person to enable great teams.

·         Collaborate across departments, facilities, business units and regions.

·         Seek to understand and are open to diverse thoughts and perspectives.

Own The Moment:


·         Connect with each person treating them with courtesy, compassion, empathy and respect

·         Enthusiastically engage in our work.

·         Accountable for our individual actions and our team performance.

·         Responsible for solving problems regardless of the origin.

Champion Excellence:

·         Commit to the best outcomes and highest quality.

·         Have a relentless focus on exceeding expectations.

·         Believe in sharing our results, learning from our mistakes and celebrating our successes.

Seize Opportunities:

·         Embrace and promote innovation and transformation.

·         Create partnerships that improve care delivery in our communities.

·         Have the courage to challenge the status quo.



Minimum Requirements

Identify items that are minimally required to perform the essential functions of this position.

Preferred or Specialized

Not required to perform the essential functions of the position.





·         High school diploma or GED

·         CAN or Prepare to Care certificate







·         Previous hospital experience







·         Valid driver’s license when driving any vehicle for work-related reasons

·         Maintain current BLS certification-if functioning in PCT role.  If minimal patient contact BLS is optional. 







·         Reads, writes, speaks, and comprehends fluent English

·         Ability to successfully complete a basic computer course on the Electronic Medical Record (EMR) through in-hospital training

·         Ability to effectively use information systems and Microsoft Office systems

·         Medical terminology knowledge





·         Use of usual and customary equipment used to perform essential functions of the position.



Job ID: 72433

Posted 15 days ago

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