Director of Operations- Orthopaedics

Physicians Clinic of Iowa, PC

Cedar Rapids, IA Healthcare / Executive & Management
At Physicians’ Clinic of Iowa, we stand for something better.  
Our team works together to uphold our standards of excellence as we define, create and continually improve our patients’ experience. The result: delivering care and a patient experience that is second to none!
At Physicians’ Clinic of Iowa we stand for people, above all, because it’s our people who make all the difference. 
PCI is currently searching for a Director of Operations for our Orthopaedics group. This key Administrator will be responsible for the day to day operations of the Department. As someone who works well in a fast-paced setting, you will lead, plan, organize, staff, and direct activities in the Orthopedic section in collaboration with your departmental supervisors. 
Key Responsibilities
  • Ensure delivery of quality patient care by coordinating and participating in service-based and cross-functional performance improvement activity that improves patient access/flow, patient satisfaction, referring physician satisfaction, employee acquisition, satisfaction, and/or retention.
  • Monitor operation of a budget-sensitive service model, including departmental staffing requirements and productivity levels. 
  • Coordinate service and departmental planning and process improvement. 
  • Manage daily operations and coordinate work activities to maximize department potential.
  • Administers departmental and organizational initiatives in alignment with PCI strategic plan.
  • Communicates effectively with physicians and PCI leadership.
  • Develops, fosters and supports a team oriented environment.

Do you have what it takes?  
We are seeking a motivated individual with superior customer service, leadership and management skills. The ideal candidate will have 5+ years of healthcare operations experience and at least 5 years of supervisory experience.
  • Must possess the ability to plan, organize, develop, implement and interpret the programs, goals, objectives, policies and procedures, etc. necessary for providing quality care and maintaining a sound operation.
  • Excellent oral and written communication skills.
  • Ability to work effectively in a team environment. Excellent interpersonal skills and able to train staff members and give them direction, delegating and multitasking.
  • Strongly self-motivated; must possess the ability to make independent decisions when circumstances warrant.
  • Ability to accept challenging and new projects and to handle multiple projects at one time.
  • Must possess the ability to seek out new methods and be willing to incorporate them into existing practices.
  • Ability to organize, prioritize and meet deadlines.
  • Understanding of the need for and evidence of consistent respect for confidentiality.

PCI is an E.O.E. Pre-employment background and drug testing required.

A career at Physicians’ Clinic of Iowa will provide you with dedicated peer support, growth opportunities and a robust benefits offering including:
  • Competitive salary package
  • Generous paid time off
  • Health, Dental, and Vision insurance
  • Flexible Spending Account Programs
  • Life insurance
  • Short/Long term disability insurance
  • Voluntary benefits programs including supplemental life insurance,  Accident/Cancer insurance, Legal Shield/Identity Theft etc.
  • Employee Assistance Program
  • 401(k) retirement plan with Profit sharing contributions

Job ID: 68874

Posted 29 days ago

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