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Manager - Hematology & Oncology

Cedar Rapids, IA

Job Information:

  • This position supports Mercy's philosophy of patient centered care by providing support to customers, physicians, and staff of Mercy Medical Center. The Outpatient Nurse Manager will assure the coordination, integration, facilitation, and provision of cost effective, high quality patient care, within an assigned area, consistent with the strategic priorities and mission of Mercy Medical Center.
Job/Position Specific Duties
Leadership Job Duties/Essential Functions for Supervisors and Above
  • Decides with Integrity and Justice
    • Makes fair and sound decisions by soliciting the involvement of the appropriate people
    • Makes decisions which would be consistent with the values and mission of Mercy.
  • Inspires the Team
    • Demonstrates genuine interest in the professional growth of direct reports and shows appreciation for others’ diverse contributions
    • Works side-by-side with direct reports
    • Sets a clear vision of departmental mission, vision and goals and how they fit within Mercy
  • Communicates Effectively
    • Communicates creatively, frequently and concisely with all types of people
    • Is approachable, demonstrates active listening skills, and follows up
  • Owns the Business
    • Demonstrates a stewardship of all resources and ensures decisions are financially sound and responsible
    • Seeks out employees with a diverse skill set to meet the strategic goals of the department
  • Serves
    • Leads with humility and respects others’ individual needs and talents
    • Builds genuine relationships and empowers others
  • Drives Compassionate Accountability
    • Cites clear expectations and measures while monitoring process, progress and results
    • Provides fair and consistent consequences 
  • Promotes Employee Safety
    • Holds staff accountable for carrying out their job-specific safety duties and responsibilities
    • Provides appropriate and timely employee safety instruction, training and follow-up
    • Takes prompt action to report or correct unsafe conditions, situations, incidents and injuries within his/her department(s) and throughout the organization

Job Specific Duties/Essential Functions:
  • Ensure that accurate and clinically relevant information is communicated with patients, their families, and co-workers at hand offs and other times as needed. Take all measures necessary to ensure that the appropriate and involved parties have communicated necessary information in order to allow for the best possible patient outcome
  • Ensures high quality and safe patient care using evidence-based practice, performance improvement, and service excellence.
  • Identifies quality improvement opportunities based on quality metrics.
  • Manages customer complaints in a timely and caring manner.
  • Evaluates Press-Ganey or Internal Customer Survey scores at least quarterly, as applicable.
  • Implements strategies to assure physician satisfaction.
  • Conducts regular staff meetings.
  • Develops and/or maintains accurate job descriptions and performance standards for all job classifications within the department.
  • Develops and utilizes a formal plan to recognize outstanding individuals or teams in their department.
  • Implements key initiatives and demonstrates performance improvement within the department.
  • Provides for mechanisms to measure, analyze and manage variation in the performance of defined processes.
  • Practices cost containment efforts on a shift to shift basis by efficient use of time and resources, i.e., man-hours, patient charges, equipment, supplies.
  • Prepares or provides input to preliminary Capital, FTE and Operating budgets for department/unit by due date.
  • Leads and/or participates in department, service line and/or organization-wide problem-solving, re-design or new program projects or performance improvement teams, committees and councils.
  • Fosters interdisciplinary, collaborative relationships within the service and the institution as a whole.

Position Specific Job Duties/Essential Functions
  • Demonstrates accountability for effective management of human resources (hiring and maintaining staff, staff turnover, coaching, etc.)
  • Fosters a culture of accountability, creativity, critical thinking and staff development.
  • Prepares or provides input for department business plan.

Knowledge, Skills and Abilities
  • Demonstrates effective leadership skills (i.e. coaching, counseling, prioritization, decision making and conflict management).
  • Utilizes effective coordination, collaboration, and facilitative skills.
  • Possesses skill in staffing, financial management, project management, forecasting, staff development and change management.
  • Maintains a positive, professional demeanor in emotionally charged situations and serves as a role model for staff.
  • Committed to ongoing self-development and learning.
  • Role Models exemplary customer service skills including verbal, non-verbal skills and proper phone etiquette.
  • Creates a welcoming environment for all healthcare team members.
  • Demonstrates ability to use problem solving techniques to achieve desired results and affect change.

Professional Experience– Required vs. Preferred
  • Three years clinical experience required.
  • Two years management or leadership experience years preferred.

Education-Required vs. Preferred
  • Bachelor of Science in Nursing (BSN) required.
  • Master's degree preferred.

Licensure, Certification, Registration - Required vs. Preferred
  • Currently licensed to practice as a registered nurse in the state of Iowa or compact state required.
  • Current certification in Basic Cardiac Life Support, in accordance with the American Heart Association required.

Physical Activity Requirements
  • Constant = 67-100% of workday
    • Talking
    • Hearing 
  • Frequent = 34-66% of workday
    • Reaching
    • Sitting
    • Standing
    • Walking
    • Lifting
    • Fingering
    • Repetitive motion
    • Balancing
    • Stooping
    • Kneeling
    • Pushing
    • Pulling
    • Grasping
    • Handling
  • Occasional = 33% or less of workday
    • Crouching
    • Feeling
    • Climbing
  • Physical Demand Requirements
    • Medium: Exert 20-50 lbs. of force occasionally and/or 10-15 lbs. of force frequently

Posted 07/23/18

Job ID: 65080