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Patient Financial Counselor

Cedar Rapids, IA

Job Information:

The Physicians’ Clinic of Iowa Central Business Office is seeking a full-time Patient Financial Counselor.

Responsibilities will include, but are not limited to: 
  • Identify drug assistance programs patients may qualify for (when applicable).
  • Provide financial counseling and follow up on account balances.
  • Work with Experian Patient Responsibility Pricer software to obtain procedure pre-payments.
  • Answer patient account billing questions both by telephone and face to face.
  • Reviewing upcoming appointment schedule for patient balances and counsel patients as needed.
  • Monitor accounts receivable working in conjunction with the billing office; maintain assigned accounts to within acceptable aging limits.
  • Maintaining a working knowledge of third party payment procedures.
  • Establishing payment plans according to Clinic Financial Policy.
  • Contacting patients not meeting payment guidelines and resolving issues.
  • Preparing accounts for turn over to an outside collection agency.
  • Assisting patients as needed with completing Statement of Financial Consideration.
  • Maintaining an organized documentation of the work on patient accounts.
  • Researching and maintaining a working knowledge of patient financial assistance programs and assisting patient with application for funding.

Successful candidate must have strong customer service skills, previous experience with medical insurance billing, accounts collection, comfortable with use of Microsoft office products and other web based programs.

PCI is E.O.E. Pre-employment drug screen and background check required. PCI is a tobacco free workplace.

Posted 09/22/17

Job ID: 27670944