First Impression Specialists

Physicians Clinic of Iowa, PC

Cedar Rapids, IA General Help / Healthcare
Physicians’ Clinic of Iowa is seeking friendly, energetic and outgoing individuals to fill one (1) full time (7:30AM-4:15PM or 7:45AM-4:30 pm M-F) and two (2) part time positions (24 hour per week , M-T-W and 16 hours per week, TH-F) to work with patients, guests and visitors to the PCI Medical Pavilion. The PCI First Impressions Specialist creates an environment that makes our patients and guests feel welcome, comfortable and cared for during the visit; providing a first and a lasting impression.

This role requires excellent communication, customer service, and decision making skills, teamwork, along with a sincere desire to serve our guests; creating an outstanding patient experience. The majority of your day will be away from the desk walking with patients to their clinic or transporting patients in wheelchairs.
As a First Impressions Specialist you will:
  • Influence customer satisfaction by greeting and welcoming patients and guests in a courteous manner by demonstrating service first behaviors.
  • Assist with any questions or concerns, and help guests with navigation through the Medical Pavilions. 
  • Work together with Pavilion Ambassadors (volunteers) to escort patients and guests to their destination and provide wheelchair assistance as needed. 
  • Be adept at problem solving and service recovery.
  • Establish and maintain positive relationships utilizing friendly and positive body language, voice tone and word choices to demonstrate compassionate and genuine patient care. 
  • Ensure that our patients and guests are provided with the highest level of hospitality in order to exceed guest expectations.

Leading candidates must be able to work independently and as a team, have history of being on time and good attendance, and be able to effectively manage both high and low volumes of patient traffic.
High School Diploma or GED required as well as basic computer skills. Prefer experience within a health care setting, knowledge of electronic medical record experience, and familiar with HIPAA guidelines (patient privacy).

PCI is E.O.E. Pre-employment drug screen and background check required. PCI is a tobacco free workplace.

Job ID: 69675

Posted 19 days ago

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