Retail Banker 1

Hills Bank and Trust Company


  • Full-time
  • Monday through Friday (7:45 am 6:15 pm), and every other Saturday morning (7:45 am- 12:15 pm).
  • Average of 40 hours/week


Provide superior service to customers while working to meet their financial needs through a variety of retail banking functions. An individual in the Retail Banker 1 role will focus on mastering and applying skills needed for effectively managing customer relationships and providing basic retail banking services.


Service Requests:

  • Handle all typical banking transactions presented by customers in person, through drive up, via night depository, mail or digitally.
  • Handle cash and maintain an individual cash drawer in order to handle customer requests.
  • Assist customers with entry into safe deposit boxes, ensuring all procedures are properly followed.
  • Handle maintenance and service requests and customer inquiries regarding existing accounts and services.
  • Identify banking needs and recommend solutions for both prospective and current customers.

New Accounts:

  • Support the Bank's overall sales efforts through direct sales of consumer banking products and related services.
  • Acquire the necessary product, compliance, and systems knowledge and accurately, efficiently open various types of deposit accounts and complementary services, such as checking, savings and money market accounts, certificates of deposit, safe deposit boxes, and complementary services for consumer relationships.
  • Complete training and begin handling credit card and consumer lending requests.
  • Ensure that new accounts and relationships are properly onboarded.

Relationship Management:

  • Develop, manage, and grow customer relationships through ongoing contacts, recognition of key life events, needs-based cross-selling, etc.
  • Work within defined banking processes, such as GREAT customer service expectations, the 5 Step Retail Banking Conversation Model, Quarterly Action Plans, and New Relationship/New Account Onboarding to help ensure a consistent, positive experience for customers and success for your branch team.
  • Utilize the bank's Customer Relationship Management (CRM) system to plan for and personalize customer interactions and help develop corporate memory, manage referrals, and maintain appropriate entries regarding opportunities and interactions with customers.
  • Proactively reach out to customers through one-on-one contacts, larger retail campaigns, and product promotions throughout the year. This effort will include contacting customers by phone, direct mail, email and/or HERE app.
  • Acquire the necessary knowledge about bank products and services, and other departments' and coworkers' functions in order to be able to refer customers to other individuals or departments appropriately and effectively. Maintain ownership of and follow up on any hand-offs or referrals to ensure that they have been handled.

Other Duties:

  • Actively participate in office or bank events.
  • Maintain educational and professional expertise through attendance at internal and/or external educational opportunities.
  • Be a Notary Public.
  • Perform other duties as assigned.


  • High school diploma required. Prefer an associate's degree (AA) from a two-year college or technical school or bachelor's degree.
  • Prefer 1 or more years of experience in a related position.
  • Must be able to successfully meet the requirements of the SAFE Act including registering with the Nationwide Mortgage Licensing System & Registry and maintaining their unique identifying number.
  • Must successfully complete all training and evaluation requirements in the Retail Banker Career Path.
  • Must be able to work additional evening and Saturday hours as required.
  • Participate in at least 3 bank sponsored or community events annually.



About Us:

In 1904, a dedicated group of citizens in Hills, Iowa came together with one shared goal: to create a local community bank that truly cares about the people it serves and provides ways to help them prosper. Though Hills Bank has grown quite a bit since then, we remain committed to our most valuable assets – our customers and employees.

Today, Hills Bank spans 19 locations with more than 500 co-workers across three eastern Iowa counties. We have achieved this growth by earning our customers' respect and connecting with them, one at a time. With a large asset base and a local focus, we can offer the services of a regional bank with the responsiveness of a community bank, and advanced digital banking with a personal touch.

The technology of banking has changed. But our way of doing business remains the same – because whether you’re at your local branch or on your mobile device, at Hills Bank, connection is here.

Job Benefits:

BENEFITS: Our employees are our most valuable assets, so we invest in them with a comprehensive and competitive benefits package. Our philosophy of taking care of the customer extends to taking care of our employees so that they, in turn, can take good care of themselves and their families. Join Hills Bank and let us surprise you with even more perks!

Application Instructions:

Please apply online by clicking apply now!

Job ID: 76405

Posted 23 days ago

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