Operations Team Leader

Hawkins Wealth Management

Hawkins Wealth Management is a growing wealth management firm seeking an Operations Team Leader to assist us in our mission of helping clients achieve their financial goals. Founded in 2012, we offer a team approach to fee-only comprehensive wealth management. Our mission is to have close relationships with our clients, helping them realize their hopes and dreams is truly what makes life better…for all of us. If you have a relentless, burning desire to succeed then we would love to hear from you. This is your chance to play a key role in the future success of our fast-growing organization! 


The Operations Team Leader is a highly positive and motivated professional with strong leadership skills. This position will lead our client service team and support the firm’s compliance program. Duties of this position will evolve over time depending on firm initiatives, and the development of specific skill sets and your interests. Applicants should understand their duties may change on a day to day basis as they assist the Operations, Compliance, and Advisory teams with projects of high priority to our clients and the growth of the firm.

You are the right person if you have management experience, strong problem-solving abilities and are extremely detail oriented with highly developed organizational skills. Effective communications skills are a must, as well as the ability to cultivate effective and collaborative relationships in a dedicated team culture.


  • Support the Operations Manager with special projects and initiatives to support firm productivity and growth
  • Lead, manage, and hold accountable (LMA) the client service team to facilitate an exceptional client experience
  • Independently manage and execute a variety of operations and process improvement initiatives
  • Become subject matter expert for firmwide portfolio and account maintenance technology (Orion Advisor Services); with primary responsibility for account and portfolio maintenance including, reconciling trades, entering and validating client distributions and deposits, and transaction review and classification
  • Lead firm reporting efforts, including oversight of quarterly statement process, ad hoc portfolio reporting, and integration of data and reporting with CRM
  • Support quarterly and one-off billing of client accounts, including but not limited to generating and processing client billing, submitting billing fee files to custodians, and conducting ongoing account audits and data reviews
  • Analyze current processes, recommend process improvements and work with all departments to streamline stages of the client lifecycle using technology
  • Develops and maintains written systems of all their activities
  • Writes down 6 Most Important and prioritizes them each day before leaving office
  • Remains current on industry through reading & conference attendance


  • Support the Chief Compliance Officer (CCO) to provide oversight and execute compliance requirements
  • Maintain compliance calendar and checklist, and support the timely and accurate reporting of regulatory documents
  • Work with CCO to review and provide ongoing maintenance of compliance related documents; Maintain inventory of compliance documents and update as required
  • Maintain and update compliance logs and assist the CCO in conducting compliance reviews

Knowledge, Skills, Abilities

  • 3 or more years of successful administrative, client service, or services operations experience
  • A genuine interest in service and caring for other people
  • Team oriented with strong integrity and professionalism
  • Self-starter, takes initiative, and is excited about taking a project from idea to completion
  • Ability to identify, meet, and follow through with internal and external client needs and requirements
  • Superior organizational skills with strong attention to detail
  • Ability to think strategically to improve internal client service systems or develop procedures
  • Experience with Redtail or similar CRM experience is highly preferred
  • Highly proficient in Microsoft Excel is preferred
  • Experience with Orion or other financial account and portfolio management system is a plus
  • Knowledge of EOS is a plus


  • Total compensation package includes;
    • Competitive salary
    • 401(k) with company match and profit-share potential
    • Medical, Dental, Vision, Short-term Disability & Long-Term Disability insurances available
    • PTO & paid holidays

Hawkins Wealth Management is an Equal Opportunity Employer. We offer a great working environment in a beautiful and professional office location. This is your chance to play a key role in the continued success of our company. Our culture is fast-paced, motivational and focused on improving our client’s lives.

For more information about our company, please visit our website www.hawkinswealth.com. 

COVID-19 Precautions

A limited number of team members are in the office each day and masks/face coverings are required in common areas. Our office is open to the public by appointment only. Enhanced cleaning protocols are in place. 

Application Instructions:

If you’re interested in this opportunity, please send your resume and letter of interest to Nicole Parsons at nicolep@hawkinswealth.com. Given the high demand for this position, we’re only able to contact the most qualified candidates. 

Applying for:

Operations Team Leader

Hawkins Wealth Management

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Job ID: 71572

Posted 24 days ago

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