Client Service Representative


BankIowa, an independently owned and operated bank, is seeking a full time Client Service Representative, in our Cedar Rapids office. 

Position Summary: Perform all assigned client service and operational functions as shown on CSR training checklist. Provide competent and courteous service to current and prospective clients

Primary Responsibilities:

  • Greet clients by name in a friendly, courteous and professional manner.
  • Maintain confidentiality of customer and bank information
  • Understand Personal and Business Deposit bank products and services and review them with clients and be capable of readily opening products and services at a customer or colleague's request.
  • Communicate effectively with clients to identify needs and then utilize skills and tools to refer clients to the appropriate personnel for deposit accounts, loans, investments, insurance and cash management services.
  • Assist clients with digital and e Banking products including telebanking, online banking and mobile banking products
  • Communicate effectively with colleagues in all departments to collaboratively provide an outstanding client service
  • Solve client complaints to the client's satisfaction within BankIowa's guidelines
  • Process client's transaction requests accurately in compliance with established Best Practices
  • Utilize telephone etiquette techniques to professionally handle clients calls
  • Complete all specific client care duties as detailed on the CSR training checklist
  • Complete all Operational Duties as listed on the CSR training checklist
  • Contribute to maintaining the professional appearance of bank premises and work areas


  • Individual must demonstrate interpersonal skills, accuracy and attention to detail. 
  • Previous banking and cash handling experience preferred. 


Competitive compensation, full benefit package, including KSOP.  

We are an Equal Opportunity, Affirmative Action employer.  Minorities, women, veterans and individuals with disabilities are welcome to apply.

Application Instructions:

Job ID: 70516

Posted 7 days ago

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