Client Service Representative

BankIowa

BankIowa, an independently owned and operated bank, is seeking a full time Client Service Representative, in our Cedar Rapids office. 

Position Summary: Perform all assigned client service and operational functions as shown on CSR training checklist. Provide competent and courteous service to current and prospective clients

Primary Responsibilities:

  • Greet clients by name in a friendly, courteous and professional manner.
  • Maintain confidentiality of customer and bank information
  • Understand Personal and Business Deposit bank products and services and review them with clients and be capable of readily opening products and services at a customer or colleague's request.
  • Communicate effectively with clients to identify needs and then utilize skills and tools to refer clients to the appropriate personnel for deposit accounts, loans, investments, insurance and cash management services.
  • Assist clients with digital and e Banking products including telebanking, online banking and mobile banking products
  • Communicate effectively with colleagues in all departments to collaboratively provide an outstanding client service
  • Solve client complaints to the client's satisfaction within BankIowa's guidelines
  • Process client's transaction requests accurately in compliance with established Best Practices
  • Utilize telephone etiquette techniques to professionally handle clients calls
  • Complete all specific client care duties as detailed on the CSR training checklist
  • Complete all Operational Duties as listed on the CSR training checklist
  • Contribute to maintaining the professional appearance of bank premises and work areas

Requirements:

  • Individual must demonstrate interpersonal skills, accuracy and attention to detail. 
  • Previous banking and cash handling experience preferred. 

Benefits:

Competitive compensation, full benefit package, including KSOP.  

We are an Equal Opportunity, Affirmative Action employer.  Minorities, women, veterans and individuals with disabilities are welcome to apply.

Application Instructions:


Job ID: 70516

Posted 7 days ago

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