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Manager, Collections

Cedar Rapids, IA

Job Reference #: (JOB# 1700006253)

Job Information:

Manager, Collections

Direct supervision of collections staff accountable for Small Business Collections activities for BMO Harris Bank N.A. in accordance with all applicable regulatory requirements, standards, policies and procedures.  Leads team in achieving departmental collection goals and productivity objectives, while mitigating risk.  Emphasizes quality customer service. Accountable for coaching and developing team members to achieve optimum performance while maintaining a customer centric approach.  Monitors, reports & provides feedback pertaining to individual and team performance metrics and other measured statistics.

Key Account abilities:

Business Delivery and Operational Effectiveness (30%)
• Provide management and oversight for functional area, focusing on minimizing losses and increasing recoveries to the organization
• Assist with budgeting process
• Execute department goals and objectives by delegating responsibilities, providing guidance and feedback, monitoring performance and ensuring quality customer service
•Analyze pertinent reports and function-specific data/metrics to ensure production standard are achieved
•Identify and implement process improvements/KPIs, policies and procedures in order to improve efficiency and manage risk  
•Keep upper management apprised of relevant trend, risks, customer issues, etc.
• Build and maintain constructive relationships with internal and external business partners, suppliers, vendors and regulatory officials
•Solve customer escalation issues
Risk Management (20%)
•Ensure compliance with government regulations, internal policies, procedures and guidelines for the purpose of audit and compliance
•Minimize losses by ensuring timely portfolio processing and effective decision making
•Stay abreast of where risk/impact resides.  Make recommendations for reducing risk
•Track and communicate regulatory changes.  Evaluate the associated risk and impact on the organization.  Ensure operation in a safe and controlled manner by following up with Risk, Legal and Compliance departments.  
Development of High-Performing Team (50%)
•Recruit, lead, manage and develop a diverse team of   personnel using effective training, performance assessment and coaching techniques.
•Provide planning, leadership and direction to employees in order to align tasks and assignments with Consumer Risk Management and bank goals and objectives.
•Provide leadership and oversight in the recruitment, selection, retention, rewarding and development of employees.
•Ensure fair administration of Human Resources policies and procedures.
•Apply the bank's performance management system to subordinates, including establishing goals and objectives, assessing skills and knowledge gaps, allocating resources to achieve objectives and close gaps, and assessing personal effectiveness including connection to the employee’s incentive plan.

Knowledge and Skills:
•Comprehensive knowledge of Small Business Collections and relevant function areas, including regulatory and consumer guidelines and requirements
•Working knowledge of federal, state/provincial and local laws pertaining to Small   Business Collections and functional area
•Excellent presentation, oral and written communication skills  
•Strong interpersonal skills with an ability to lead a large team
•Ability to motivate, coach, train and delegate to team
•Has keen analytical skills, attention to detail and ability to work independently
•Effectively deals with change and shifting priorities
•Strong and decisive problem solver
•Proven ability to work effectively in a fast paced and stressful environment
•Proven ability to multi-task, prioritize workload and meet deadlines
•Proficient knowledge of function-specific software and computer programs
•Proficient PC Skills including but not limited to Microsoft Excel, Word, Access, etc.

Education & Experience:  
•College degree preferred or appropriate level of leadership experience in lieu of degree
•3 – 10 years of relevant leadership experience
•1 – 5 years of management experience

This position is subject to Freddie Mac Exclusionary List screening requirements.

At BMO Harris Bank we have a shared purpose; we put the customer at the center of everything we do – helping people is in our DNA. For 200 years we have thought about the future—the future of our customers, our communities and our people. We help our customers and our communities by working together, innovating and pushing boundaries to bring them our very best every day. Together we’re changing the way people think about a bank.

As a member of the BMO Harris Bank team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skill set.

BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. BMO Harris Bank is an Equal Opportunity Employer for all, inclusive of Minorities, Women, Veterans, and Persons with Disabilities.

Application Instructions:

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Posted 06/14/17

Job ID: 23180660