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Account Resolution Specialist

Cedar Rapids, IA

Job Reference #: (JOB# 1700003765)

Job Information:

Account Resolution Specialist-Cedar Rapids,IA


Identify, monitor, recommend and execute action on account resolution. Must balance financial risks/rewards to Bank with working with and meeting the needs of the customer. Objective is to minimize loss and/or maximize return on investment through prompt and appropriate loss mitigation. Utilize strong negotiation skills and interpersonal skills, while adhering to all applicable guidelines, requirements and regulations. Maintain contact and follow-through to ensure appropriate resolution.      

Key Account abilities:      

Non-Performing Account Resolution.  

•Analyze varying customer issues/inquiries and non-performing accounts to determine appropriate solutions.

•Contact past due customers and execute established procedures for the successful resolution of non-performing accounts, adhering to all applicable investor guidelines, requirements and regulations.

•Respond to past-due customer-initiated requests and work with customer to resolve delinquency in a manner beneficial to all parties.

•Negotiate the delinquent account resolution by balancing the financial risks/rewards to the bank with working with and meeting the needs of the customer.

•Apply skip tracing techniques and strong negotiation skills when required.

•Keep management apprised of complex or high risk situations or issues.

•Build and maintain constructive relationships with internal and external business partners, suppliers, vendors and regulatory officials.

•Stay abreast of and incorporate changing regulations and procedures and ensure compliance Monitoring and Follow-up.

•Maintain accurate and timely information and records in Bank systems.

•Analyze pertinent reports and function-specific data/metrics to identify delinquencies, default, foreclosure and other non-performing accounts.

•Provide courteous and timely follow-up to calls and correspondence.

•Monitor proceedings in accordance with bank policies and applicable state and federal laws and guidelines.

•Maintain contact with past due customers throughout resolution process to ensure appropriate follow-through and resolution.      

Risk Management

•Ensure compliance with government regulations, internal policies, procedures and guidelines for the purpose of audit and compliance.

•Minimize losses by ensuring timely portfolio processing and effective decision making. Stay abreast of where risk/impact resides.

•Make recommendations for reducing risk.    

Knowledge and Skills     

•Bachelor Degree or Equivalent work experience

•Working understanding of Consumer Collections and relevant function areas, including regulatory and consumer guidelines, pertinent documentation and initiatives (for example, property appraisals, Broker Price Opinions, Service Alignment Initiatives).

•Working knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area. Familiarity with Auto Dialers and dialing platforms.

•Strong BMO Product Knowledge.

•Excellent oral and written communication skills.

•Strong negotiation and skip tracing skills.

•Strong interpersonal skills.

•Strong customer service orientation.

•Keen analytical skills, attention to detail and ability to work independently.

•Effectively deals with change and shifting priorities.

•Strong and decisive problem solver.

•Proven ability to work effectively in a fast paced and stressful environment.

•Proven ability to multi-task, prioritize workload and meet deadlines.

•Proficient knowledge of function-specific software and computer programs.

•Proficient PC Skills including but not limited to Microsoft Excel, Word, Access, etc.

This position is subject to Freddie Mac Exclusionary List screening requirements.

At BMO Harris Bank we have a shared purpose; we put the customer at the center of everything we do – helping people is in our DNA. For 200 years we have thought about the future—the future of our customers, our communities and our people. We help our customers and our communities by working together, innovating and pushing boundaries to bring them our very best every day. Together we’re changing the way people think about a bank.

As a member of the BMO Harris Bank team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skill set.

BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. BMO Harris Bank is an Equal Opportunity Employer for all, inclusive of Minorities, Women, Veterans, and Persons with Disabilities.

Application Instructions:

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Posted 06/14/17

Job ID: 23180659