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Student Finance Advisor

Cedar Rapids, IA

Job Information:

Student Finance Advisors assist Kaplan University students in all aspects of the financial aid process and help ensure that the school receives financial aid funds in a timely fashion.

Typical activities for a Student Finance Advisor include:
• Maintain staffing coverage during assigned hours, including answering inbound calls from students and internal customers and making outbound communications for various purposes
• Assist students in all aspects of the financial aid process by delivering accurate, up-to-date information in a calm, polite, professional demeanor
• Follow up with Prospective and Continuing Students via e-mail, telephone, and various other communication methods
• Acquire, enter, edit, and update Student Data in various internal and external systems
• Meet assigned productivity goals

Experience Required:
• Bachelor's degree
• Working knowledge of Microsoft Office and Google Documents
• Preference given to those applicants with prior experience in completing financial forms

Position Requirements /Scope of the Job/ Skills Required:
• Must be able to work some evening and weekend shifts
• Ability to answer complicated student financial aid questions accurately and in detail
• Ability to deliver outstanding customer service by telephone, e-mail, and other media

Measurement of Success:
Student Finance Advisors will be evaluated based on (a) ability to meet accuracy and productivity goals; (b) ability to deliver outstanding customer service; (c) ability to work effectively on a team, both within and across Kaplan University departments; and (d) attitude and enthusiasm.

 Benefits available for those who qualify include:
• Immediate health and dental plans
• Sick days, holidays, and vacation days
• 401(k) Plan
• Flexible Spending Account
• Life and Business Travel Accident Insurance
• Long-term Disability
• Group Legal Services
• Financial Planning

To apply for this position please submit resumes to:      
Robert Brooks at rbrooks@kaplan.edu
No phone calls, please.

Applying for:

Student Finance Advisor

Kaplan University

(.DOC, .DOCX, .PDF, .RTF, .TXT, .ODT, .PAGES, .WPS up to 2MB)

Posted 04/06/17

Job ID: