Client Services Representative
Cedar Rapids, IA
BankIowa, a locally owned and operated bank for ninety-five years, is seeking a client service representative for the Cedar Rapids area. This full time position requires providing competent and courteous service to current and prospective clients. The ideal candidate recognizes the importance of proactively enhancing the customer experience with exceptional service while ensuring information is accurate and confidential, has cash handling and retail experience . We offer a full benefit package, including paid holidays, vacation and KSOP. We are an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are welcome to apply.
Duties include, but are not limited to:
•Greet clients by name in a friendly, courteous and professional manner.
•Maintain confidentiality of customer and bank information
•Understand Retail bank products and services and review them with clients
•Communicate effectively with clients to identify needs and then utilize skills and tools to refer clients to the appropriate personnel
•Solve client complaints to the client's satisfaction with BankIowa's guidelines
•Process client's transaction requests accurately in compliance with established Best Practices
•Utilize telephone etiquette techniques to professionally handle clients calls
•Complete all specific client care duties.
•Completing Operational Duties
•Contribute to maintaining the professional appearance of bank premises and work areas
•Follow bank policies and procedures for compliance relative to the functions of the position. Employee will also be responsible for completing applicable annual compliance training as required by compliance laws, regulations and bank policy
•Comprehend and comply with all pertinent Bank Secrecy/OFAC/CIP policies and procedures. Complete annual training. Maintain awareness of customer expected and unexpected transaction habits. Report all anomalies to Bank Secrecy Act Officer
Click on the link to apply online at www.bankiowa.com