Manager, Clinical Nutrition, Food & Nutritional Services

Mercy Medical Center

This position supports Mercy’s philosophy of patient centered care by enhancing the health of our patients and community by optimizing nutritional care. The Clinical Nutrition Manager directly supervises the daily operations of clinical nutrition care through direct supervision of both inpatient and outpatient Clinical Dietitians and leads quality assurance and process improvement department programming and initiatives including department scoreboard, policies and procedures, job descriptions and competencies and survey readiness. This position will work closely with staff within the FNS department as well as other hospital departments and will be expected to participate in departmental meetings and adhere to hospital and regulatory guidelines.
Leadership Competencies     
  • Managing Relationships
    • Builds and maintains long-term relationships with others based on mutual respect and trust. Fosters cooperation and collaborative decision-making among staff with diverse backgrounds and interests. When conflict arises, works effectively towards solutions and compromises that take the needs of all parties into account.
    • Provides regular updates on goal progress and works with own manager to minimize risks and resolve problems.
  • Developing People
    • Selects and attracts outstanding staff from diverse backgrounds. Identifies and fills gaps in team skills and knowledge.
    • Defines development objectives for self and staff that support performance goals and progress toward future skill development. Assists staff in developing their own careers by encouraging them to articulate their career goals, offering challenging growth opportunities, and providing necessary coaching and training.
  • Communication
    • Articulates logical and well-founded arguments that support conclusions. Matches communication style to the message and audience. Actively solicits opinions from others. Routinely provides others with the information they need to do their jobs.
    • Routinely shares suggestions, advice, and insights on progress toward goals. Provides performance feedback that is constructive and actionable, and that highlights successes as well as areas for growth based on objective metrics.
  • Planning and Decision-Making
    • Analyzes problems systematically and logically and is resourceful when developing and implementing solutions.
    • Applies key financial concepts and analysis to decision-making. Understands drivers of financial performance and takes these into account when developing strategies and making decisions.
    • Develops and implements work plans with actionable components and measurable outcomes. Proactively monitors key performance indicators and makes real-time adjustments to ensure that progress stays on track.
    • Regularly reassesses priorities and competing demands and adjusts allocation of own and staff time and resources to increase efficiency and effectiveness.
  • Standards and Accountability
    • Holds team and self-responsible for maintaining the highest possible performance standards and meeting agreed upon commitments.
    • Sets and maintains high standards for service to patients, physicians, colleagues, and other Mercy departments. Incorporate needs and concerns of diverse constituencies into decision-making.
  • Leading
    • Formulates a future course that reflects departmental needs and is aligned with Mercy's vision. Translates the course into team goals and objectives, sets priorities, and directs the efforts of staff towards accomplishing them.
    • Recognizes and acts on opportunities for growth and improvement to advance Mercy's goals.
    • Inspires staff enthusiasm for and generates commitment to departmental and organizational goals.
Job Duties
  • Works with Human Resources to interview, hire, orient, and train staff. Oversees work assignments and training of employees. Ensures adequate staffing.
  • Prepares and monitors assigned area payroll per policy. Oversees employees’ time card maintenance and absence requests
  • Prepares and provides employee feedback:
    • Initiates and documents employee counseling, coaching, and disciplinary actions in a thorough and timely manner in accordance with hospital policies and procedures.
    • Develops and utilizes a formal plan to recognize outstanding individuals or teams within the department.
  • Maintains nutrition service programming for the department including learning modules, training, and monitoring of compliance. Trains food and nutrition employees on diet and nutrition related items.
  • Provides clinical supervision and management for Clinical Dietitians I and II.
    • Develops and monitors standards of nutrition care, based on evidenced based practices. Nutrition care includes by is not limited to screening, assessment, physical assessment, intervention, menu planning, and discharge planning.
    • Develops and maintains patient focused nutrition care processes, with integration to the electronic medical record.
    • Develops Clinical Dietitian Education Plan to keep staff current with nutrition research and trends.
  • Oversees the provision of medical nutrition therapy, resulting in high value, cost-effective patient care.
    • Develops long-term strategies for the clinical staff including outpatient programming and reimbursement, revenue producing nutrition programs, and community benefit.
    • Evaluates billing and collections data for outpatient nutrition visits and works with revenue cycle team to audit claims and resolve issues.
    • Tracks clinical productivity and malnutrition documentation
  • Facilitates review of all clinical nutrition areas including but not limited to:
    • Nutrition education materials and program specific curriculum, including Medical Executive Committee approval of a diet manual
    • Nutrition formulary for oral supplements and enteral formulas
    • Facility approved diets
  • Demonstrates knowledge and capability to execute EPIC and works collaboratively with clinical staff, both inpatient and outpatient. Requests EPIC reports and orders sets for department as needed. Leads EPIC optimizations for clinical staff.
  • Coordinates nutrition programming for the hospital and community.
    • Directs dietetic internship program and professional job shadow experiences.
    • Serves as a liaison with medical and professional staff concerning nutrition care programs for inpatients and outpatients.
    • Ensures compliance with all federal, state, and local regulations (i.e. HIPPA, TJC, DIA, and Linn County Public Health). Consistently practices effective ServSafe standards to ensure food safety for all customers.
  • Stays current with the most recent nutrition related trends, research, policy, certifications, and standards of practice.
  • Leads Quality Assurance and Performance Improvement Program for Food and Nutrition Services Department.
    • Participates in hospital QAPI projects and committees including medical rounds, record audits, patient services audits (test trays, tray accuracy, and patient satisfaction) as requested.
    • Maintains department quality scorecard and plans for corrective action as needed.
    • Establishes and monitors department policies and procedures to ensure compliance.
    • Monitors Press Ganey patient satisfaction scores and comments. Manages patient complaints and comments, intervenes and provides service recovery.
    • Monitors MIDAS reports and ensures timely action of events.
    • Leads TJC and DIA readiness through audits and tracers. Identifies potential areas of compliance vulnerability and risk; develop and implement action plans for resolution of problematic areas.
  • Ensures that competencies are kept current for all positions within the department.
  • Demonstrates knowledge and ability to execute all FNS software.
  • Fosters a level of communication that facilitates problem-solving. Promotes positive customer relationships and builds positive, trusting relationships throughout the Mercy system.
  • Participates in and supports healthy nutrition initiatives.
  • Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.

Knowledge, Skills and Abilities

  • Ability to work independently and take initiative
  • Good critical thinking and problem-solving skills
  • Good communication and listening skills
  • Ability to plan and perform diverse duties related to the field of dietetics.
  • Ability to demonstrate effective management skills related to program development and implementation.
Professional Experience
  • Previous experience in clinical nutrition services in an acute hospital setting required.
  • Minimum three years professional experience in clinical or patient services management in an acute care setting required.
  • Bachelor's degree in nutrition or related field required.  Master's preferred.
Licensure, Certification, Registration
  • Registered with the Commission of Dietetic Registration and Dietitian Licensed by the State of Iowa required.
  • Within one year of employment or transfer, the department requires completion of ServSafe certification from the National Restaurant Association Education Foundation.
  • Iowa Dependent Adult Abuse & Iowa Child Abuse Mandatory Reporter training required.  Employee must submit certification of completed training to Human Resources prior to start or transfer date.

Location: Mercy Medical Center - Cedar Rapids · Food & Nutritional Services
Schedule: Full Time, Day, n/a

Job ID: 83457

Posted Yesterday

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