Director, Digestive Health Services & Interventional Pain Management

Mercy Medical Center

This position supports Mercy's philosophy of patient centered care by leading and directing the overall administration and provisions of services, programs and staff functions for the hospital Digestive Health Services and Interventional Pain Management departments within Mercy Medical Center. The Director is responsible for major planning services and projects and supports the Executive Director of Ambulatory Services at Mercy Medical Center.
Leadership Competencies
  • Managing Relationships
    • Builds and maintains long-term relationships with others based on mutual respect and trust. Fosters cooperation and collaborative decision-making among staff with diverse backgrounds and interests. When conflict arises, works effectively towards solutions and compromises that take the needs of all parties into account.
    • Provides regular updates on goal progress and works with own manager to minimize risks and resolve problems.
  • Developing People
    • Selects and attracts outstanding staff from diverse backgrounds. Identifies and fills gaps in team skills and knowledge.
    • Defines development objectives for self and staff that support performance goals and progress toward future skill development. Assists staff in developing their own careers by encouraging them to articulate their career goals, offering challenging growth opportunities, and providing necessary coaching and training.
  • Communication
    • Articulates logical and well-founded arguments that support conclusions. Matches communication style to the message and audience. Actively solicits opinions from others. Routinely provides others with the information they need to do their jobs.
    • Routinely shares suggestions, advice, and insights on progress toward goals. Provides performance feedback that is constructive and actionable, and that highlights successes as well as areas for growth based on objective metrics.
  • Planning and Decision-Making
    • Analyzes problems systematically and logically and is resourceful when developing and implementing solutions.
    • Applies key financial concepts and analysis to decision-making. Understands drivers of financial performance and takes these into account when developing strategies and making decisions.
    • Develops and implements work plans with actionable components and measurable outcomes. Proactively monitors key performance indicators and makes real-time adjustments to ensure that progress stays on track.
    • Regularly reassesses priorities and competing demands and adjusts allocation of own and staff time and resources to increase efficiency and effectiveness.
  • Standards and Accountability
    • Holds team and self responsible for maintaining the highest possible performance standards and meeting agreed upon commitments.
    • Sets and maintains high standards for service to patients, physicians, colleagues, and other Mercy departments. Incorporates needs and concerns of diverse constituencies into decision-making.
  • Leading
    • Formulates a future course that reflects departmental needs and is aligned with Mercy's vision. Translates the course into team goals and objectives, sets priorities, and directs the efforts of staff towards accomplishing them.
    • Recognizes and acts on opportunities for growth and improvement to advance Mercy's goals.
    • Inspires staff enthusiasm for and generates commitment to departmental and organizational goals.
Job Duties
  • Leads service line and/or organization-wide problem-solving, re-design or new program projects.
  • Mentors managers to communicate effectively with staff and patients to articulate Mercy Medical Center's patient centered goals, objectives and standards of practice.
  • Supervises Managers in designated departments engaging them in joint planning, decision-making and problem resolution for optimal outcomes.
  • Interprets and communicates hospital policies, objectives and operating procedures to Department Managers to ensure standardized, consistent work practices. 
  • Researches, monitors, implements and meets regulatory, accreditation and inspection standards ensuring quality care and patient safety.
  • Achieves departmental budgets, establishes business plans and continually monitors for effectiveness.
  • Assist Managers and Supervisors with staff development.
  • Ensures high quality and safe patient care using evidence-based practice, performance improvement, and service excellence.
  • Develops and utilizes a formal plan to recognize outstanding individuals or teams in their department.
  • Implements key initiatives and demonstrates performance improvement within the department.
  • Provides mechanisms to measure, analyze and manage variation in the performance of defined processes.
  • Practices cost containment efforts on a shift to shift basis by efficient use of time and resources, i.e., man-hours, patient charges, equipment, supplies.
  • Achieves departmental budgets, establishes business plans and continually monitors for effectiveness.
  • Prepares or provides input to preliminary Capital, FTE and Operating Budgets.
  • Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.

Department Specific Duties
  • N/A
Knowledge, Skills and Abilities
  • Strong knowledge in relevant areas of clinical practice and the ability to create a safe and effective care environment for patients.
  • Ability to communicate effectively with all patients, visitors and staff.
  • Ability to create and maintain a healthy work environment for staff.
  • Demonstrates expertise in leadership and management skills.
  • Must have strong mentoring skills for front-line managers
Professional Experience
  • Minimum of 5 years clinical experience with at least 5 years at mid-level management position.
  • Bachelors degree in related field required. Master’s degree preferred.
Licensure, Certification, Registration
  • Current licensure in the State of Iowa as appropriate.
  • Iowa Dependent Adult Abuse Mandatory Reporter training required. Employee must submit certification of completed training to Human Resources prior to start or transfer date.
Physical Demand Requirements
  • Light: Exert up to 20 lbs. of force occasionally and/or up to 10 lbs. of force frequently

Location: Mercy Medical Center - Cedar Rapids · Pain Management
Schedule: Full Time, Day, Monday through Friday with some variable hours needed due to project or department needs

Job ID: 82088

Posted 22 days ago

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