Director, Hospital Outpatient Services

Mercy Medical Center

This position supports Mercy's philosophy of patient centered care by leading and directing the overall administration and provisions of services, programs and staff functions for the hospital outpatient departments within Mercy Medical Center. The Director is responsible for major planning projects and supports the Operations Director of Mercy Medical Center.
  • Job Duties
    • Leads service line and/or organization-wide problem-solving, re-design or new program projects.
    • Mentors managers to communicate effectively with staff and patients to articulate Mercy Medical Center's patient centered goals, objectives and standards of practice.
    • Supervises Managers in designated departments engaging them in joint planning, decision-making and problem resolution for optimal outcomes.
    • Interprets and communicates hospital policies, objectives and operating procedures to Department Managers to ensure standardized, consistent work practices. 
    • Researches, monitors, implements and meets regulatory, accreditation and inspection standards ensuring quality care and patient safety.
    • Achieves departmental budgets, establishes business plans and continually monitors for effectiveness.
    • Assist Managers with staff development.
    • Ensures high quality and safe patient care using evidence-based practice, performance improvement, and service excellence.
    • Develops and utilizes a formal plan to recognize outstanding individuals or teams in their department.
    • Implements key initiatives and demonstrates performance improvement within the department.
    • Provides mechanisms to measure, analyze and manage variation in the performance of defined processes.
    • Practices cost containment efforts on a shift to shift basis by efficient use of time and resources, i.e., man-hours, patient charges, equipment, supplies.
    • Achieves departmental budgets, establishes business plans and continually monitors for effectiveness.
    • Prepares or provides input to preliminary Capital, FTE and Operating Budgets.
  • Knowledge, Skills and Abilities

    • Strong knowledge in relevant areas of clinical practice and the ability to create a safe and effective care environment for patients.
    • Ability to communicate effectively with all patients, visitors and staff.
    • Ability to create and maintain a healthy work environment for staff.
    • Demonstrates expertise in leadership and management skills.
    • Must have strong mentoring skills for front-line managers
  • Professional Experience
    • Minimum of 5 years clinical experience with at least 5 years at mid level management position.
  • Education
    • Masters degree in related field required.
  • Licensure, Certification, Registration
    • Current licensure in the State of Iowa as appropriate.
    • Iowa Dependent Adult Abuse Mandatory Reporter training required. Employee must submit certification of completed training to Human Resources prior to start or transfer date.

Location: Mercy Medical Center - Cedar Rapids · Women's Center
Schedule: Full Time, Day, Monday Through Friday

Job ID: 81103

Posted 12 days ago

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