Manager, Core Laboratory

Mercy Medical Center

This position supports Mercy's philosophy of patient centered care by providing guidance to laboratory staff to ensure timely and accurate patient results. The Core Laboratory Manager is responsible for technical, financial, operational, regulatory, and personnel oversight of the Core Lab, including Hematology, Coagulation, Urinalysis, Chemistry and Immunochemistry, and Transfusion Services.
Leadership Competencies
  • Leading
    • Formulates a future course that reflects departmental needs and is aligned with Mercy's vision. Translates the course into team goals and objectives, sets priorities, and directs the efforts of staff towards accomplishing them.
    • Recognizes and acts on opportunities for growth and improvement to advance Mercy's goals.
    • Inspires staff enthusiasm for and generates commitment to departmental and organizational goals.
  • Standards and Accountability
    • Holds team and self responsible for maintaining the highest possible performance standards and meeting agreed upon commitments.
    • Sets and maintains high standards for service to patients, physicians, colleagues, and other Mercy departments. Incorporates needs and concerns of diverse constituencies into decision making.
  • Planning and Decision Making
    • Analyzes problems systematically and logically and is resourceful when developing and implementing solutions.
    • Applies key financial concepts and analysis to decision making. Understands drivers of financial performance and takes these into account when developing strategies and making decisions.
    • Develops and implements work plans with actionable components and measurable outcomes. Proactively monitors key performance indicators and makes real-time adjustments to ensure that progress stays on track.
    • Regularly reassesses priorities and competing demands and adjusts allocation of own and staff time and resources to increase efficiency and effectiveness.
  • Communication
    • Articulates logical and well-founded arguments that support conclusions. Matches communication style to the message and audience. Actively solicits opinions from others. Routinely provides others with the information they need to do their jobs.
    • Routinely shares suggestions, advice, and insights on progress toward goals. Provides performance feedback that is constructive and actionable, and that highlights successes as well as areas for growth based on objective metrics.
  • Developing People
    • Selects and attracts outstanding staff from diverse backgrounds. Identifies and fills gaps in team skills and knowledge.
    • Defines development objectives for self and staff that support performance goals and progress toward future skill development. Assists staff in developing their own careers by encouraging them to articulate their career goals, offering challenging growth opportunities, and providing necessary coaching and training.
  • Managing Relationships
    • Builds and maintains long-term relationships with others based on mutual respect and trust. Fosters cooperation and collaborative decision-making among staff with diverse backgrounds and interests. When conflict arises, works effectively towards solutions and compromises that take the needs of all parties into account.
    • Provides regular updates on goal progress and works with own manager to minimize risks and resolve problems.
Job Duties
  • Ensure that accurate and clinically relevant information is communicated with patients, their families, and co-workers at hand offs and other times as needed. Take all measures necessary to ensure that the appropriate and involved parties have communicated necessary information in order to allow for the best possible patient outcome
  • Ensures compliance with all regulatory requirements and for performance and competency of all direct reports
  • Ensures proper inventory and ordering of department supplies
  • Responsible for appropriate scheduling and staffing levels
  • Responsible for hiring, training, performance evaluations, and corrective action for direct reports
  • Develops policies and procedures
  • Evaluates and implements new instrumentation and technology
  • Communicates effectively with staff, peers, physicians, patients, and families, including written, verbal, and listening
  • Conducts staff meetings
  • Monitors section performance and initiates improvement plans as needed
  • Meets operating budget and productivity targets for area of responsibility
  • Actively participates in Laboratory Leadership activities and other teams, committees, and councils as assigned
  • Maintains and improves skills by participating in at least one continuing education activity annually
  • Promotes continuing education for direct reports
  • Acts as a resource for laboratory medicine information to providers and others
  • Acts as a champion for Lean principles and practice in the Core Laboratory, including staff training and auditing
  • Provide advanced problem solving, troubleshooting, interpretation/consultation, verification of specimen quality and test results.
  • Follows Mercy's safety guidelines, carries out job- specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.

Knowledge, Skills and Abilities
  • Knowledge of laboratory testing procedures
  • Knowledge of regulatory requirements, including CAP, COLA, CLIA, TJC, and FDA
  • Ability to work quickly and efficiently under pressure without sacrificing quality
  • Ability to multi-task, prioritize, and work with interruptions
  • Skill to use standard laboratory instrumentation
  • Skill to use the laboratory information system (LIS)
  • Ability to critically think about test results in relation to patient condition
  • Ability to recognize and correct problems with quality control
  • Ability to recognize problems and troubleshoot laboratory equipment
  • Ability to detail-oriented
  • Ability to complete appropriate documentation and paperwork clearly and completely
  • Knowledge of basic management principles
  • Ability to coach, develop, and hold staff accountable
Professional Experience
  • Required:  Five years in a clinical laboratory setting, with two years of supervisory experience.
  • Required: Bachelor's degree in medical laboratory, biological, or chemical science
Licensure, Certification, Registration
  • Required: Certification as an MLS(ASCP), MT(ASCP), or MT(AMT)

Location: Mercy Medical Center - Cedar Rapids · Core Laboratory
Schedule: Full Time, Day, Days

Job ID: 80939

Posted 19 days ago

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