Manager, Emergency Services

Mercy Medical Center

This position supports Mercy's philosophy of patient centered care by providing support to customers, physicians, and staff of Mercy Medical Center. The Nurse Manager will assure the coordination, integration, facilitation, and provision of cost-effective, high quality patient care, within an assigned area, consistent with the strategic priorities and mission of Mercy Medical Center.
Job Duties/Essential Functions
  • Leadership Competencies
    • Leading
      • Formulates a future course that reflects departmental needs and is aligned with Mercy's vision. Translates the course into team goals and objectives, sets priorities, and directs the efforts of staff towards accomplishing them.
      • Recognizes and acts on opportunities for growth and improvement to advance Mercy's goals.
      • Inspires staff enthusiasm for and generates commitment to departmental and organizational goals.
    • Standards and Accountability
      • Holds team and self responsible for maintaining the highest possible performance standards and meeting agreed upon commitments.
      • Sets and maintains high standards for service to patients, physicians, colleagues, and other Mercy departments. Incorporates needs and concerns of diverse constituencies into decision-making.
    • Planning and Decision-Making
      • Analyzes problems systematically and logically and is resourceful when developing and implementing solutions.
      • Applies key financial concepts and analysis to decision-making. Understands drivers of financial performance and takes these into account when developing strategies and making decisions.
      • Develops and implements work plans with actionable components and measurable outcomes. Proactively monitors key performance indicators and makes real-time adjustments to ensure that progress stays on track.
      • Regularly reassesses priorities and competing demands and adjusts allocation of own and staff time and resources to increase efficiency and effectiveness.
    • Communication
      • Articulates logical and well-founded arguments that support conclusions. Matches communication style to the message and audience. Actively solicits opinions from others. Routinely provides others with the information they need to do their jobs.
      • Routinely shares suggestions, advice, and insights on progress toward goals. Provides performance feedback that is constructive and actionable, and that highlights successes as well as areas for growth based on objective metrics.
    • Developing People
      • Selects and attracts outstanding staff from diverse backgrounds. Identifies and fills gaps in team skills and knowledge.
      • Defines development objectives for self and staff that support performance goals and progress toward future skill development. Assists staff in developing their own careers by encouraging them to articulate their career goals, offering challenging growth opportunities, and providing necessary coaching and training.
    • Managing Relationships
      • Builds and maintains long-term relationships with others based on mutual respect and trust. Fosters cooperation and collaborative decision-making among staff with diverse backgrounds and interests. When conflict arises, works effectively towards solutions and compromises that take the needs of all parties into account.
      • Provides regular updates on goal progress and works with own manager to minimize risks and resolve problems.
  • Job Duties
    • Ensure that accurate and clinically relevant information is communicated with patients, their families, and co-workers at hand-offs and other times as needed. Take all measures necessary to ensure that the appropriate and involved parties have communicated necessary information in order to allow for the best possible patient outcome
    • Ensures high quality and safe patient care using evidence-based practice, performance improvement, and service excellence.
    • Identifies quality improvement opportunities based on quality metrics.
    • Manages customer complaints in a timely and caring manner.
    • Evaluates Press-Ganey or Internal Customer Survey scores at least quarterly, as applicable.
    • Implements strategies to assure physician satisfaction.
    • Conducts regular staff meetings.
    • Develops and/or maintains accurate job descriptions and performance standards for all job classifications within the department.
    • Develops and utilizes a formal plan to recognize outstanding individuals or teams in their department.
    • Implements key initiatives and demonstrates performance improvement within the department.
    • Provides for mechanisms to measure, analyze and manage variation in the performance of defined processes.
    • Practices cost containment efforts on a shift to shift basis by efficient use of time and resources, i.e., man-hours, patient charges, equipment, supplies.
    • Prepares or provides input to preliminary Capital, FTE and Operating budgets for department/unit by due date.
    • Leads and/or participates in department, service line and/or organization-wide problem-solving, re-design or new program projects or performance improvement teams, committees and councils.
    • Fosters interdisciplinary, collaborative relationships within the service and the institution as a whole.
    • Monitors and maintains unit compliance with regulatory, accrediting and hospital policy for patient services, and environmental and personal safety as evidenced during both mock and actual surveys.
    • Demonstrates competency and assists others in computer navigation to access and find needed information effectively and efficiently
  • Follows Mercy's safety guidelines, carries out job- specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.

  • Department Specific Duties
    • Oversees the Trauma Coordinator and Sexual Assault Nurse Examiner Program Coordinators to ensure successful program implementation.
    • Coordinates with Medical Director of LCEM to foster relationships, oversight of department operations, and strategic planning.
Knowledge, Skills and Abilities
  • Demonstrates effective leadership skills (i.e. coaching, counseling, prioritization, decision-making and conflict management).
  • Utilizes effective coordination, collaboration, and facilitative skills.
  • Fosters a culture of accountability, creative and critical thinking, and staff development.
  • Possesses skill in staffing, financial management, project management, forecasting, staff development and change management.
  • Maintains a positive, professional demeanor in emotionally charged situations and serves as a role model for staff.
  • Committed to ongoing self-development and learning.
  • Role Models exemplary customer service skills including verbal, non-verbal skills and proper phone etiquette.
  • Creates a welcoming environment for all healthcare team members.
Professional Experience
  • Three years clinical experience required.
  • Two years management or leadership experience years preferred.
  • Bachelor of Science in Nursing (BSN) required.
  • Master's degree preferred.
Licensure, Certification, Registration
  • Currently licensed to practice as a registered nurse in the state of Iowa or compact state required.
  • Current certification in Basic Life Support (BLS), in accordance with the American Heart Association required.
  • Iowa Dependent Adult Abuse & Iowa Child Abuse Mandatory Reporter training required.  Employee must submit certification of completed training to Human Resources prior to start or transfer date.
Physical Demand Requirements
  • Heavy: Exert 50-100 lbs. of force occasionally and/or 25-50 lbs. of force frequently

Location: Mercy Medical Center - Cedar Rapids · Emergency Department
Schedule: Full Time, Day, Monday through Friday with off hour call responsibilities

Job ID: 80880

Posted 13 days ago

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