Opportunity Manager

ESP International

Our Company is a high energy, Employee-Owned company focused on creating raving fans by helping our customers deliver on their brand promise with cost-effective, high-performing products.

We pour our Core Values of Expertise, Service, and Passion into providing high quality parts in a global marketplace. 'We make it easy' for all of our stakeholders to have long-term, productive partnerships with our Company: our customers, our suppliers, and especially our Employees.

To our Employees: we pledge to provide you with a positive culture, effective management and development, and the resources you need to unleash your natural talents in the pursuit of excellence and continuous growth. We want you to THRIVE with ESP!

To THRIVE means to grow vigorously, to prosper, or to progress toward a goal despite obstacles. And together we will THRIVE when we:

T: Take Ownership
H: Have Fun
R: Create Raving Fans
I: 'I've Got Your Back'
V: Create Value Every Day
E: Embrace Change

These Core Values and Behaviors describe who we are as a Company: what we value, what we celebrate, and what we seek in each other.

We are proud to be a 100% Employee-Owned Company. We encourage all Employees to embrace the sense of ownership in everything they do. We believe all roles are critical and our potential for success is unlimited if we work together as a team.  

Job Purpose

The Opportunity Manager role is very important to the profitable growth of the company.  This position is responsible for growing and maintaining Sales and Gross Margin through competitive, accurate, and timely opportunity quotes.  During the quoting process, the Opportunity Manager leads a cross-functional team to ensure that customer expectations are clear and achievable and that the quote meets profitability targets.  After winning the business, the Opportunity Manager deploys effective project management skills to lead a cross-functional team to identify critical paths and project milestones, assign and realize timely task assignments including sample OTD, quality documentation, labeling, timely and accurate fulfillment, etc.  This role will manage the successful achievement of the project all the way through transition to the Order Fulfillment team.  The Opportunity Manager also analyzes the results of the RFQ process to identify trends, areas to improve profit margins, and captures other data and feedback so they can partner with Sales on changes needed to increase hit rate and profitability.  Fully comprehends ESP International’s customer base and champions strategies to ensure customer satisfaction.

Essential Duties and Responsibilities

  • Drive competitive and timely opportunity quotes
    • Match customer needs with capabilities within the Company’s partner supply base and actively manage supplier RFQ process to ensure timely quote turn-around
    • During the quote process and after winning the business, deploys effective project management skills to lead other internal groups to meet customer expectations
    • Provide regular updates on the risk and timelines for each project
    • Supply reporting to ISM/BDM focused on hit rate, RFQ OTD, and quote duration
    • Analyze rate of attainment and what customers we have a higher success of wining RFQ’s
    • Engage with customers to gather feedback on submitted RFQ’s, including why ESP is not awarded an RFQ
    • Review any quotes that did not meet stated duration goal and identify root cause
  • Maximize Customer Profitability
    • Use knowledge of markets and customers to collaborate with ISM/BDM on gross margin targets
    • Negotiate with suppliers to ensure best purchase terms, including price breaks and blanket orders
    • Report any opportunities that are at risk of not meeting initial GM %
    • Lead the analysis, submission, and implementation of pricing updates driven by increase in supplier costs or other initiatives taken to increase Company profitability
    • Investigate substitution possibilities to maximize gross margin
    • Report each month on GM realization to ISM
    • Make recommendations on how to increase GM with customer
  • Monitor Opportunity success rate
    • Elicit feedback from BDM’s and customers on completed OP quotes
    • Create reporting on win vs. lost Ops
    • Follow up with customer/BDM after quote is returned for feedback or any edits that need to be made the quote
    • Report Op success rate to ISM and BDM’s
    • Deliver data on lost OP’s and action plans on how to correct

Tech Skills

  • Advanced Office 365, business systems, CRM

Qualifications

  • Bachelor’s degree in related field and at least 2 years of experience in Project Management, Customer Service, or Supply Base Management discipline or related field.

Job Competencies

  • Effective project management skills
  • Attention to detail
  • Organized and capable of managing multiple tasks concurrently
  • Able to obtain and develop customer, product and supplier expertise
  • Negotiation skills
  • Report writing and analytical skills

Other Competencies

  • Proactive and able to anticipate needs
  • Results-oriented with a strong sense of urgency
  • Strong communication skills
  • Problem-solver

 

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

The noise level in the work environment can be quiet to moderate

 

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with abilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to sit, talk or hear, and view a computer monitor or video display. The employee frequently is required to use hands and/or fingers to type, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms.  The employee may have to regularly lift 25 pounds, up to 50 pounds on occasion.  Employee may be required to travel long distances with overnight stays.

 

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

 

Job ID: 75609

Posted 25 days ago

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