Assistant Director, Service Operations and Outreach

The University of Iowa

Iowa City, IA Education & Training / Executive & Management

Job Reference #: 20001863

The Office of Student Financial Aid is seeking a full time (100%), Assistant Director, Service Operations and Outreach.

The Office of Student Financial Aid is committed to ensuring the fair and equitable distribution of financial resources to provide access and to encourage the enrollment and retention of a well-prepared, high-achieving and diverse student body.

Position Overview: Supervise a team of student employees and one professional staff member who are the front line staff for the Office of Student Financial Aid. Hire and train student staff. Assess and recommend ways to improve the student and visitor experience through phone, in-person and email interactions. Manage outreach projects to proactively inform students about financial aid issues. Assist with scheduling and training of financial aid advising professional staff. Represent the Office of Student Financial Aid at outreach events and presentations as needed.

Key areas of responsibility include:

  • Provides coordination and supervision of financial aid service operations to ensure exceptional service to a diverse community of students.
  • Supervises a team of student employees who have responsibility for delivering quality and efficient customer service by phone and email and in person to prospective students and their parents, currently enrolled students, and students who have graduated or withdrew from the University.
  • Monitor trends and demographic information in students interacting with the Office of Student Financial Aid to improve outreach efforts, presentations, services offered, etc.
  • Educate and advise parents and current and prospective students regarding financial aid policies, procedures, application processes, and federal, state, and institutional aid programs as needed.
  • Oversee student staff projects which may require financial aid adjustments and require knowledge of financial aid regulations and office policies.

The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a qualified individual with a disability, or status as a protected veteran.

Job ID: 70791

Posted 13 days ago

Share This Job