Recruiting Specialist

University of Iowa

Iowa City, IA Education & Training / Sales

Job Reference #: 19003061

BASIC FUNCTION AND RESPONSIBILITY
The University of Iowa’s Tippie College of Business is seeking a Recruiting Specialist. The successful candidate will have a unique opportunity to be part of a new, centralized team of recruiting professionals that support the enrollment goals for graduate programs at Tippie. This team utilizes a cutting-edge marketing/sales technology stack and a high-touch customer service model at one of the leading business schools in the world.

This position reports to the Director of Recruiting and supports a team of recruiters by acting as a first point of contact for prospective students. In addition, this position manages recruiting collateral, plans and supports recruiting events, manages data in the prospective student Customer Relationship Management (CRM) system, and assists as needed in staffing recruiting events. This position also plays a key role in lead activation and outreach campaigns.
As a key member of the recruiting team, this position will set the tone for every incoming student’s experience and support recruiting’s role of building relationships and moving prospective students further down the recruitment funnel.
This position requires occasional night/weekend travel.
ABOUT TIPPIE COLLEGE OF BUSINESS
A graduate degree from one of Tippie’s globally respected programs opens doors and propels careers. With nearly 1500 MBA and specialized master’s students enrolled in its part-time and full-time programs, Tippie is experiencing growth in a rapidly changing environment. We’re progressive when it comes to technology, passionate when it comes to our brand, and data-driven when it comes to decisions.

KEY AREAS OF RESPONSIBILITY
Recruiting Students: Promote the University to the Public
  • Act as a first point of contact for inbound inquiries and initiate outbound communication with prospects across channels, including phone, email, virtual/chat, and walk-ins
  • Represent Tippie College of Business graduate programs and guide prospective students toward right-fit programs in the Tippie product portfolio through one-on-one conversations, both virtually and in-person
  • Create and launch mass email communications to prospective students to support recruiting team communication goals
  • Manage recruiting collateral, including inventory, reordering, packaging, and revisions
  • Manage recruiting event calendars, digital scheduling platform (ScheduleOnce), and associated web content
  • Support recruiting events through planning and execution, including site logistics, catering, technology, transportation, and accounts payable
  • Prepare materials for recruiter and attendees before events, including name tags/tents, attendee sign-in forms, collateral, et cetera
  • Communicate with event registrants before and after events as needed to share pertinent information and confirm attendance
  • Represent Tippie College of Business as needed at information sessions, personal appointments, and education fairs during peak recruiting times; present the Tippie graduate portfolio to groups of prospective students
Systems Support and Development; Data Analysis, Research and Reporting
  • Coordinate new prospect data entry and prospect activity in Salesforce CRM
  • Update Salesforce CRM records with new information and confirm existing data
  • Manage CRM campaign records for recruiting events and initiatives
  • Manage post-event and post-meeting CRM updates to prospect records
  • Monitor event campaign statistics and report event and campaign outcomes to the recruiting and marketing teams
  •  Collaborate with Salesforce administrators to maintain database hygiene, including duplicate management, email bounces, purges, et cetera

For questions, additional information and/or a complete job description, please contact Nancy Kroeze
There is an expectation that the person in this position will maintain effective, civil, and respectful working relationships with the University of Iowa campus community and uphold a high standard of cultural competency and respect for difference that represents the Tippie College of Business’ commitment to diversity, equity, and inclusion.
Successful candidates will be subject to a credential and criminal background check.
Please note regarding references: Five professional references will be requested and required at a later step in the recruitment process.
Education Required:
  •  Bachelor’s degree or equivalent combination of education and experience
Required Qualifications:
  • Typically, 6 months to 1 year of job-related experience in a client-focused sales support role
  • Demonstrated experience in a highly computerized environment, including Outlook, Word, Excel and PowerPoint
  • Excellent written and verbal communication skills; able to communicate and interact effectively with students, faculty, staff, and all constituencies
  • Demonstrated high attention to detail and problem-solving skills
  • Working knowledge and experience in providing customer service in a professional environment
  • Valid driver’s license and ability to meet and maintain UI Fleet Safety Standards
  • Ability to travel occasionally, including overnights
  • Demonstrated ability to interact positively with a diverse population.
Desired Qualifications:
  • Working knowledge of Customer Relationship Management (CRM) systems, preferably Salesforce
  •  Prior experience in higher education recruiting support

The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a qualified individual with a disability, or status as a protected veteran.

Application Instructions:

Please attach a resume and cover letter that clearly indicates how you meet the qualifications listed.
Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled at any time.

Job ID: 68532

Posted 6 days ago

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