Student Support Supervisor

Kirkwood Community College

Cedar Rapids, IA Education & Training / Executive & Management
This position is responsible for pathway support programs to include budget, staff, and ongoing relationships; coordinates with external social service agencies to increase student accessibility to services; collaborates with on and off campus partners to coordinate services to meet student needs; and manages the Kirkwood Student Pantry. The Supervisor also assesses the effectiveness of the department's student support programs, reports to appropriate agencies, and represents the department in the development of new student support programming.

  • Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.    
  • Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions.    
  • Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment.    
  • Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.    
  • Lead- regardless of title, through positive influence.




  • Provide leadership and supervision for student support programs administered in the Dean of Students Office including Project Start, KPACE, and the Access Scholarship.    
  • Communicate and collaborate with the Kirkwood Foundation and Kirkwood Continuing Education for budgeting, planning, and reporting for all programs.    
  • Coordinate staffing and supply needs for the Kirkwood Student Pantry.    
  • Foster and develop relationships with local social service agencies; coordinate events and programs to increase student access to services; communicate necessary and important information to other Kirkwood staff (sharing timely information about government programs)    
  • Assess program effectiveness and develop procedures for program improvement.      
  • Perform other related work duties as assigned.

  • Provide outstanding customer services and serve as a positive representative of the department and the student services division with the goal of improving student learning and success.    
  • Demonstrate a solid working knowledge of college student development theory, including the needs of diverse populations and student services in general.    
  • Demonstrate a knowledge of community college philosophy, Kirkwood programs, policies and procedures, community agencies, resources and referral procedures, and issues of food and housing insecurity and other related issues.    
  • Possess a knowledge of credit and non-credit academic programs.    
  • Communicate effectively through written and oral and electronic means; possess functional knowledge of the Colleague student database, Titanium calendar, Word, Excel, Power Point, and other commonly used computer programs.    
  • Manage a diverse variety of work duties efficiently, effectively and independently in an environment with regular interruption.    
  • Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences. 

The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements.  Individuals may perform other duties as assigned.


  • Position involves working in an office setting. 
  • Occasional (10-33%) standing, pushing, pulling and grasping. 
  • Frequent (34-66%) reaching and viewing a computer and other types of close visual work.
  •   Constant (67-100%) sitting, walking, repetitive motion, talking and hearing.


  • Master's degree in higher education, social work, counseling, or related fields.    
  • At least two years' experience in higher education setting.    
  • Excellent written and verbal communication skills and strong interpersonal skills.    
  • Demonstrated experience managing programs.    
  • A demonstrated ability to work as a member of a diverse team.    
  • A demonstrated ability to work with students with diverse needs and backgrounds.

  • Knowledge of community resources available for food, housing, health and child care is preferred.    
  • Experience managing grants is preferred.    
  • Experience working with students in an academic context (teaching, advising, etc.) is preferred.


Kirkwood Community College declares and affirms that it values and respects diversity and inclusion in all College-sponsored events, all employment practices, and all educational programs and activities. The College will not tolerate unlawful discrimination or harassment of persons on the basis of race, creed, color, sex, sexual orientation, gender identity, marital status, national origin, age, religion, or disability.

Anyone who has questions or complaints should contact the Vice President of Human Resources at Kirkwood Community College, 313 Kirkwood Hall, 6301 Kirkwood Blvd., SW, Cedar Rapids, IA 52404, or by phone to (319) 398-5572, or the Director of the Office for Civil Rights U.S. Department of Education, Citigroup Center, 500 W. Madison Street, Suite 1475, Chicago, IL 60661-7204, Telephone: (312) 730-1560, Fax: (312) 730-1576, Email:

Job ID: 68144

Posted 22 days ago

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