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Customer Support Specialist

Cedar Rapids, IA

Job Information:

BVS Performance Solutions is seeking a highly motivated individual to join our Account Management team to provide administrative project support to financial institution customers throughout the United States.  

  • Help manage inbound customer phone calls, video calls and emails
  • Conduct online customer system training and implementation
  • Support customers in system usage

Knowledge and Expertise:
  • College degree or equivalent work experience 
  • Five years’ work experience in an administrative role
  • Previous work experience within a financial institution preferred
  • Proficient with MS Word, Excel, Outlook and PowerPoint
  • Graphic/Instructional design experience
  • Telephone support experience
  • Video communication and support experience

Personal Attributes:
  • Ability to work in a fast-paced environment while performing multiple tasks
  • Self-motivated, excellent time management and organizational skills
  • Ability to work with minimal supervision and meet deadlines
  • Must be detail oriented, a self-starter and dependable
  • Superb phone skills

This full-time position provides a competitive salary and benefits package.  

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Applying for:

Customer Support Specialist

BVS Performance Solutions

(.DOC, .DOCX, .PDF, .RTF, .TXT, .ODT, .PAGES, .WPS up to 2MB)

Posted 07/30/18

Job ID: 48526733