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Medical Equipment Service and Delivery Driver Technician

Iowa City, IA

Job Information:

The Medical Equipment Service and Delivery Driver Technician is responsible for delivery and equipment management tasks for a district office, including customer delivery and pick-up of medical equipment; processing, cleaning, inspecting and testing equipment; and inventory maintenance.

Knowledge and Physical Requirements
  • 21 years of age or older, with high school diploma or equivalent.
  • Prior work experience in hospital setting or customer service preferred.
  • Basic computer skills.
  • Willing to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required.
  • Valid driver’s license and potential for DOT certification.
  • Able to lift and/or push 75 pounds.
  • Able to stand and walk for long periods of time.

Behavioral Skills (How the jobholders must conduct themselves with other people.)
  • Possesses quality orientation with a “get it right the first time” attitude.
  • Complies with patient privacy laws in all matters.
  • Maintains and projects confidence, enthusiasm and a professional image.
  • Flexible, coachable.
  • Demonstrates strong communication skills (listening, writing and speaking).
  • Demonstrates team orientation and shows respect for others.
  • Proactive and self motivated.
  • Organized; prioritizes to meet deadlines.
  • Operates with a proactive approach towards safety, health and quality in compliance with all company, governmental, and customer policies and regulations.
  • Maintains a clean and safe work environment.
  • Customer-focused: willing to go above and beyond.

Practical Skills (Tasks that the job holder must be able to do and demonstrate.)
  • Able to dialogue with clinical staff on the topics of equipment features, functionality, etc.
  • Understands and uses effective conflict resolution skills, e.g., identifies and resolves service concerns, discrepancies and disagreements.
  • Ensures prompt and courteous service is delivered to all customers in person and in all communications.
  • Shares information with all team members to improve ability to service customers and define opportunities for the district team.
  • Completes all paperwork accurately and in a timely manner to ensure accurate documentation for billing and required regulatory compliance.
  • Stays up to date on the medical equipment in our fleet.
  • Inspects, cleans and tests medical equipment for functionality, following approved written procedures.
  • Safely loads, secures and delivers medical equipment to customers.
  • Completes and maintains DOT certification, according to location-specific needs.
  • Educates and engages customers at the time of delivery, detailing customers on the features and functionality of the equipment,
  • Retrieves equipment from customer locations, safely transporting the equipment back to the UHS office.
  • Ships and receives medical equipment and supplies.
  • Assists with inventory management.
  • Resolves customer complaints, ensuring customer satisfaction.
  • Performs other assigned duties.

Posted 09/26/17

Job ID: 62084