Customer Service Representative

The University of Iowa

Job Reference #: 24003553

The University of Iowa’s Parking & Transportation Department is seeking a professional who will serve as a customer service representative in a fast-paced environment interacting with a variety of individuals in a constructive and collaborative manner to provide world-class customer service. This position will review existing system processes while using them efficiency and accurately and make recommendations for improvement in addition to creating and updating standards and practices as they relate to all services provided by the Parking Services Office. This position will assist with functionally supervising student employees including providing training, performance monitoring, scheduling, shift coverage, and coaching, among other tasks as needed.

This position is performed fully on campus.

Duties to Include:

  • Serve as primary customer service representative for the Parking Office and provide excellent customer service in person, on the phone and through email.
  • Assist the department in replying to incoming departmental email inbox.
  • Maintains customer records by updating account information accurately and efficiently in our database management system AIMS.
  • Handle customer complaints, provide appropriate education, solutions and alternatives within department regulations following communication procedures, guidelines and policies.
  • Conduct reporting various audits regularly and ensure permits and bus passes are being issued correctly.
  • Additional duties will be assigned for various back-end system processes to ensure our departments daily duties are accomplished timely and efficiently.

Location: West Campus Transportation Center (WCTC)

Schedule: Monday through Friday, 8:00am-5:00pm

Salary: $39,700 to commensurate

For a full job description, please send an e-mail to the contact listed below.

About the Parking & Transportation Department:

The Parking and Transportation Department provides and supports access, mobility, and transportation services to faculty, staff, students, patients, and visitors of The University of Iowa. The department consists of five operating units: CAMBUS, Commuter Programs, Fleet Services, Facility Operations, and Parking Services. These units collaborate to provide a broad range of parking and transportation options and services.

Required Qualifications:

  • Bachelor’s degree, or equivalent combination of education and experience.
  • Experience (typically 6 months) in administrative or customer service support role.
  • Proficiency in computer software applications including Microsoft Outlook, Word, Excel.
  • Demonstrated customer service and cash handling experience.
  • Excellent written and verbal communication.
  • Demonstrated experience multitasking in fast paced environment.

Desired Qualifications:

  • Experience working in a higher education environment.
  • Functional supervisory experience.
  • Knowledge of University policies and procedures.

Position and Application Details:

To be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” to the submission:

  • Resume
  • Cover Letter

Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check. Up to 5 professional references will be requested at a later step in the recruitment process.

For additional questions, please contact Andy Brus at andrew-brus@uiowa.edu or 319-467-1454.

The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.

Job ID: 98214

Posted 13 days ago

Share This Job