First Impressions Specialist

Physicians Clinic of Iowa, PC

Physicians’ Clinic of Iowa is seeking friendly, energetic and outgoing individual to fill a part (16 hours per week) time position to work with patients, guests and visitors to the PCI Medical Pavilions. Hours will be Monday and Wednesday, 7:30-4:15 pm. The PCI First Impressions Specialist creates an environment that makes our patients and guests feel welcome, comfortable and cared for during the visit; providing a first and a lasting impression. 

This role requires excellent communication, customer service, and decision making skills, teamwork, along with a sincere desire to serve our guests; creating an outstanding patient experience.  

As a First Impressions Specialist you will:

  • Influence customer satisfaction by greeting and welcoming patients and guests in a courteous manner by demonstrating service first behaviors.
  • Assist with any questions or concerns and help guests with navigation through the Medical Pavilions. 
  • Work together with Pavilion Volunteers to escort patients and guests to their destination and provide wheelchair assistance as needed. 
  • Be adept at problem solving and service recovery.
  • Establish and maintain positive relationships utilizing friendly and positive body language, voice tone and word choices to demonstrate compassionate and genuine patient care. 
  • Ensure that our patients and guests are provided with the highest level of hospitality in order to exceed guest expectations.

Requirements:

  • Leading candidates must be able to work independently and as a team, have history of being on time and good attendance, and be able to effectively manage both high and low volumes of patient traffic.
  • High School Diploma or GED required as well as basic computer skills.  
  • Prefer experience within a health care setting, and familiar with HIPAA guidelines (patient privacy).

 PCI is E.O.E.  

Pre-employment drug screen and background check required.  

PCI is a tobacco free workplace.

 

Job ID: 82758

Posted 20 days ago

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