Phone Triage

Physicians Clinic of Iowa, PC

Physicians’ Clinic of Iowa’s Department of Family Practice is seeking a Phone Triage for its busy practice. This individual will answer, assist, and/or triage patients calling into or arriving in the department. 

Other duties include but not limited to:     

  • Handle incoming calls for direct patient care questions or needs for all providers.   
  •  Triage patient calls by obtaining applicable patient history, specific problems, duration of symptoms, severity, treatment tried and effect on symptoms 
  • Accurately and efficiently document patient calls/inquiries and task physician and/or nursing team in Electronic Health Record system   
  • Schedule appointments as requested by referring providers or patients.   

Requirements:

  • The successful candidate must maintain patient confidentiality and demonstrate a high level of professionalism at all times.
  • The qualified individual will be patient focused, possess excellent communication skills, and must work well with team members.
  • Must also have a high level of comfort in working with computer systems.  
  • Medical office experience preferred but not required.    

PCI is E.O.E.

Pre-employment drug screen and background check required.

PCI is a tobacco free workplace.  

 

Job ID: 82293

Posted 6 days ago

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