Sales Support Specialist

Direct Imulse Design, Inc.

Hiawatha, IA Customer Service / Sales $36,000 to $38,000 yearly

Job Reference #: SS0001

We are looking for an organized, efficient Sales Support Specialist to be responsible for administrative duties and assisting the sales department in gaining and keeping customers.

Responsibilities Include:

  • Tracking sales leads 
  • Providing customer service 
  • Managing customer accounts.
  • Monitoring sales and the performance of the sales team  
  • Recording sales data

To be a successful Sales Support Specialist, you should have good time management and organizational skills. You should also demonstrate excellent interpersonal, communication, and customer service skills.

Sales Support Specialist Responsibilities:

  • Maintain a positive attitude while answering all inbound calls and addressing customer or sales team.
  • Answering customer inquiries, resolving any complaints or issues and following up with customers about their order status.
  • Developing and monitoring performance indicators for sales and staff members, managing sales tracking tools, and compiling reports.
  • Recording sales trends and liaising with company management team to develop sales strategies.
  • Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction.
  • Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems.
  • Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system.
  • Handling administrative duties for the company and its management team.


Sales Support Specialist Requirements:

  • A high school diploma or equivalent.
  • A bachelor's or associate's degree in marketing, business, or a related field may be advantageous.
  • Experience in administration and high-volume office work.
  • Strong analytical, organizational, and time management skills.
  • Excellent team work, motivational, interpersonal, communication, and customer service skills.
  • The ability to multitask and quickly switch your focus.
  • Computer literacy: Microsoft Office and QuickBooks, IT skills, and typing skills.
  • An understanding of sales principles and customer service practices.
  • Excellent writing skills.


Job Benefits:

Health, Dental, Vision, Life Insurance

Paid Holidays and Vacation

Flexible Schedule

Employee Discount

COVID-19 Precautions:

Physical Distancing


Applying for:

Sales Support Specialist

Direct Imulse Design, Inc.

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Applying for:

Sales Support Specialist

Direct Imulse Design, Inc.

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Job ID: 78519

Posted 27 days ago

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