Customer Sales & Service Representative I, Front Counter (Non-Retail)

Mediacom Communications Corporation

Provide a positive in-person customer experience in a prompt and professional manner related to the customers’ needs and questions.  Perform direct customer support for all customers consistent with Mediacom’s policies and procedures.

SPECIFIC RESPONSIBILITIES:

  • Interact with customers in person to answer customer inquiries and solve problems regarding billing, services, and products.
  • Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services.
  • Troubleshoot basic service issues and schedule on site service calls when necessary.
  • Receive and process customer payments, balance cash drawer, and post customer adjustments.
  • Issue and receive equipment from customers.
  • Responsible for maintaining customer site equipment and inventory controls according to policy and procedures.
  • Demonstrate courtesy and patience in customer relations, maintaining the ability to explain all phases of billing, products, and services offered at the current time.
  • Neat with self and work area, and conducts self in a respectable, responsible, and courteous manner.
  • Regular Attendance required.
  • Perform other duties as directed or required by your supervisor.
  • Other duties as assigned.

EXPERIENCE/SKILLS:

  • High school diploma or GED required; Associates degree preferred.
  • Required – 1-3 years’ experience in retail and/or consumer sales.
  • Preferred – 3 plus years’ customer service & cash handling/reconciliation experience.
  • Exceptional relationship-building skills.
  • Excellent communication skills.
  • Ability to multi-task and prioritize in a fast-paced environment.
  • Effective cash handling skills.
  • Valid driver's license and satisfactory driver record may be required for some locations.
  • Must demonstrate intermediate to advanced PC skills.
  • Sales ability and willingness to meet sales goals.
  • Able to stand for long periods.
  • Occasional travel to other sites within the region.
  • Ability to work evenings, weekends and holidays and overtime as needed.

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Job ID: 77233

Posted 4 days ago

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