Customer Support Advocate I

ACT

ACT is Hiring!

We are seeking to fill around 20 full-time Customer Support Advocate I positions for our B2B Pre-ACT, Aspire, & WorkKeys customers with a focus on providing quality, front line customer service by handling inbound phone, chat and email contacts from our customers through to resolution, or when needed, to escalation.

Pay and Benefits:  We have multiple openings that pay $16/hour and include a competitive benefits program, opportunities to advance and generous paid time off.

Start Dates:  Positions are scheduled to start on November 1.

Work Location:  Preference is to have these positions located at the ACT Headquarters in Iowa City, Iowa with team members working either full-time onsite or a combination of onsite and remote upon successful completion of training and demonstrated competency of customer service support.  We are also considering candidates outside of the area who will work 100% time remote. 

Hours:  Standard hours are either 8 am to 4:30 pm or 8:30 am to 5 pm, Monday through Friday with expanded hours during peak periods.

Requirements:  At least 1 year of experience that focuses on positive customer engagement and support, helping others be successful, building customer relationships and/or experience in an educational type of setting; high school diploma or equivalent; good communication and collaboration skills and ability to be flexible and manage and navigate change positively; regular and reliable attendance

Click apply now to apply on our website today! 

Learn more about working at ACT at act.org!

ACT is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. ACT values diversity in people and ideas and participates in E-verify. ACT's online position announcements are intended only to provide general descriptions of employment opportunities; none of the information provided for any position should be interpreted as a commitment by ACT to specific terms and conditions for employment.

Job Benefits:

Pay and Benefits: We have multiple openings that pay $16/hour and include a competitive benefits program, opportunities to advance and generous paid time off.

Application Instructions:

How to Apply: Check out these openings online by clicking apply now!

Job ID: 76746

Posted 30 days ago

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