Client Relationship Associate

Channel Fusion, Inc.

Channel Fusion is the trusted channel marketing management partner of America’s top brands.   We bring the passion to support our customers and optimize their channel marketing programs through best practices, continuous improvement, performance insights and technology solutions; resulting in measurable results.  We specialize in providing high tech, exceptional channel support services and custom technology solutions.  

The successful candidate will be a motivated self-starter with a strong work ethic who possesses excellent organization skills, demonstrated professional written and oral communication skills, dedication to client service and support as well as the ability to multi-task.  Responsibilities include:

  • Utilizing our proprietary fund management programs for transaction processing, claims auditing, and responding to customer information requests. 
  • Providing high touch phone and email support to program participants, customer sales teams and customer partners. Establishing strong client relationships as an associate while accurately and consistently keeping records of customer interactions, questions, concerns and suggestions.
  • Ensuring client satisfaction, enhancing our value to our clients and achieving operating targets.
  • Being part of a culture of performance and continuous improvement and collaborating with a team of specialists and associates to optimize delivery of support and service.

Knowledge, Skills and Abilities:

 

  • AA Degree in Business, Accounting or related field.
  • Bachelor’s Degree in Business Administration or Communications preferred.  
  • Detailed oriented and strong organizational skills.
  • Demonstrate excellent written and oral communication skills, able to effectively communicate to all levels of management.
  • Provide a high level of service to both external and internal customers and clients.
  • Ability to work independently and in a team environment to foster a strong working environment.
  • Possess problem solving qualities, ability to prioritize and adjust to the circumstances, and a high degree of efficiency in time management skills.
  • Strong math skills, attention to detail and proficiency in MS office products including Word, Excel, and Outlook are highly desirable.

 

COVID-19 Precautions:

Social distancing measure are taken and face masks are required. 

Applying for:

Client Relationship Associate

Channel Fusion, Inc.

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Job ID: 75283

Posted 17 days ago

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