Customer Service Coordinator

My Credit Guy

My Credit Guy helps clients rebuild their credit and qualify for major lifetime purchases, typically home purchases. Our Customer Service Coordinators communicate directly with clients, vendors, credit bureaus and creditors. They will oversee a portfolio of assigned customers and proactively coach them to achieve their credit goals. My Credit Guy is a fast-growing company that maintains a family-like atmosphere among its team members. We are hard-working and focused on getting the job done, but we have like to have fun at the same time. Please note: on-the-job training is provided, no prior credit knowledge is required.

Responsibilities

  • Develop and maintain relationships with clients and affiliates
  • Coach and inform clients by explaining procedures; answering questions; providing information specific to their account
  • Read and analyze credit reports
  • Maintain quality service by monitoring standards; advising supervisor of potential problems
  • Maintain customer confidence and protect My Credit Guy operations by keeping information confidential
  • De-escalate situations to the best of their ability

Qualifications

  • In-office attendance is a must
  • Advanced problem resolution skills
  • Professional communication abilities
  • Ability to stay positive and maintain professionalism in all situations
  • Open to technological developments and updates
  • Confidence to speak to third parties in relation to clients in order to resolve issues
  • Manage own workload
  • Customer service experience is required
  • Credit knowledge is a plus
Job Benefits:

- Medical coverage offered to employee and family if needed

- Simple IRA, with company match, up to 3% of the pay 

- Paid sick time 

- Paid vacation after 6 months

COVID-19 Precautions:

Social distancing measure are taken and face masks are optional. 

Application Instructions:

Please include your resume with your application, along with your email and phone number

Applying for:

Customer Service Coordinator

My Credit Guy

(.DOC, .DOCX, .PDF, .RTF, .TXT, .ODT, .PAGES, .WPS up to 2MB)

Job ID: 73836

Posted 10 days ago

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