Support Technician Intern - Part Time

Integrated DNA Technologies

JOB DESCRIPTION

Support Technician Intern

Location: Coralville

Division: Information Services

Department: Information Technology

Group: Support Services

Internship Length: 5 months (Estimated February 2021 - July 2021)

Schedule: Average 25 Hours/Week

Purpose Statement:

The Support Technician Intern helps identify, research, and resolve technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. Helps manage and deploy internal end-user technologies (e.g., SharePoint).

Essential Functions:

  • Routes incoming incidents and service requests to the appropriate functional areas within IT, in a timely manner

  • Installs, troubleshoot, and repairs a variety of hardware and software platforms via phone, web and in-person channels

  • Performs basic networking to local desktop computers and other network-enabled devices

  • Supports and maintains production printing devices including laser, thermal transfer and direct thermal technologies

  • Configures and supports company-owned mobile devices for both on and off-site users

  • Communicates clearly and professionally with internal customers

  • Works effectively as part of a team to achieve established outcomes

  • Demonstrates behavior consistent with the Integrated DNA Technologies Core Values

  • Performs other duties as assigned

Education/Licensure:

  • High School diploma required

  • Pursuing an Associate degree or bachelor’s degree in Information Systems or related field preferred 

Other Job Qualifications

  • Skills include but not limited to: organization, prioritization and adaptability

  • Good communications skills

  • Good analytical and problem-solving skills

  • Ability to perform a variety of duties easily changing from one task to another

  • Ability to maintain both a high standard of courtesy and cooperation in dealing with co-workers.

Physical Requirements:

Exert 20-50 lbs. of force occasionally and/or 10-15 lbs. of force frequently

Integrated DNA Technologies (IDT) conducts drug screens and background checks on applicants who accept employment offers.

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.

Job ID: 73198

Posted 16 days ago

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