IT Technical Support Representative - 12:30P - 9P Monday - Friday

UnityPoint Health St. Lukes

Requisition ID
2021-86754
Category
Information Technology
Location
US-IA-Cedar Rapids
Address
3851 River Ridge Dr NE
Affiliate
9010 Administration
City
Cedar Rapids
Department
Service Center
State
IA
FTE
1.0
FLSA
Non-Exempt
Scheduled Hours/Shift
12:30P - 9P Monday - Friday
Work Type (Portal Searching)
Full Time Benefits

Overview

This position is for the Monday - Friday; 12:30pm - 9pm shift.

Training will be M-F 8am- 4:30pm for the first couple of months.

 

As a member of the IT Service Center team, the Technical Support Representative is responsible for first-line IT support for all UnityPoint Health regions.  This position works closely with UnityPoint Health employees to understand and resolve their IT technical service needs and/or communicate the service need to 2nd level support or management when further troubleshooting is required. 

Responsibilities

Customer Service

  • Works collaboratively with other UnityPoint Health IT team members to assist in problem resolution and optimal application functionality.
  • Builds team morale by creating and maintaining effective working relationships while communicating openly, honestly and professionally with co-workers.
  • Provides phone coverage for essential business needs identified by management.

Technical Support

  • Provides front line technical phone support for system applications and hardware when our customer’s service needs arise.
  • Facilitates communication around outages when needed.
  • Utilizes problem tracking tool to notate issues and sufficient resources to assist users as needed

Quality Improvement

  • Assist co-workers with ongoing training needs on new system functions, hardware/software, and workflow.
  • Updates department knowledgebase and processes/procedures as needed
  • Identify areas where further solutions, training or communication is required to better serve our customer base.

Qualifications

Education:

  • Minimum two year degree in computer science or equivalent work experience accepted only if previous experience applies to the position. 
  • Four year degree in Computer Science, Information Technology or similar education preferred.

Experience: 

  • Minimum two years of experience in call center, technology field, or healthcare industry.
  • Knowledge of healthcare industry systems. Understands computer system functionality, limitations, and architecture of supported applications preferred.

 

Skills:

  • Working knowledge of various hardware devices and operating systems.
  • General knowledge of Microsoft products.
  • Communicates effectively both verbally and non-verbally.
  • Aptitude to multitask with multiple systems while effectively communicating with customer.
  • Excellent typing and notation skills

Job ID: 73011

Posted 24 days ago

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