Customer Care Specialist

The Gazette

The Gazette is seeking an energetic and reliable professional to join our team. The successful candidate will be responsible for answering incoming and making outbound customer calls, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary. Our Customer Care Specialists are often the first point of contact for customers’ concerns, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.

Requirements

  • High School graduate or equivalent
  • Minimum of 3 year call center/customer service experience required
  • Must have reliable internet and space to work without interruption
  • Ability to work independently with minimal supervision and manage own workload

Skills required

  • This is currently a work from home position.
  • Professional telephone etiquette and excellent verbal and written communication skills
  • Attention to detail and accuracy
  • Proficient in relevant computer applications and call center systems

Benefits

  • Employees at The Gazette receive competitive benefits including health, dental, 401k match and a comprehensive wellness program.  100% Employee owned.

About The Gazette

At The Gazette, we are passionately independent champions of connecting, informing, and enriching our communities. 

Our employee-owned newspaper and online news delivers the relevant news of the day to communities in Eastern Iowa – and has for over 135 years. We care deeply about our community and its well-being. To that end, we engage with our readers to better understand their stories and connect our communities to the information and issues that matter most to them.

COVID-19 Precautions

This is currently a work from home position.

Job ID: 72076

Posted 15 days ago

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