Service Manager - Employee Benefits


Cedar Rapids, IA Customer Service / Insurance

Do you enjoy being part of a team? Do you have the drive to learn & grow in the insurance industry? If this sounds like you, this is the job for you!! TrueNorth Companies is currently hiring for a Service Manager to work with our Employee Benefits team in Cedar Rapids, Iowa.  

What is a Service Manager? This is an entry level opportunity that allows the individual to assist employees in making decisions and changes around their benefits selections and policies (medical, dental, vision, etc.) all while learning about the employee benefits industry and the clients we serve. The Service Manager is also responsible for supporting employee benefits accounts and teams by providing consistent, timely and accurate client service. TrueNorth aims to provide Best in Class client experience and the Service Manager is critical in accomplishing this goal.    

Here is what success looks like:   

  • Ability to assist with client renewal process; receive renewals from carriers, quote plans with alternate carriers, provide cost analysis to account management team, and updating agency management system.    
  • Accurately answer client/employee questions related to benefits, claims and enrollment requirements    
  • Manage eligibility changes    
  • Prepare client communications for employee meetings     
  • Record all projects and communications to clients/employees in Zendesk        

Here is what is takes:   

  • High school diploma or GED required    
  • Life, Health & Accident insurance license required, or the ability to obtain within 90 days of employment    
  • Self-motivated individual who thrives in a fast-paced, changing environment    
  • Strong work ethic and commitment to professionalism and confidentiality    
  • Comfortable in an environment with repetitive work        

 We offer a competitive benefits package, wellness incentives and a positive work culture.  Get a glimpse of our culture through our videos by checking out our culture and Community page!

 TrueNorth is honored to be recognized by Inc 5000's as a Fasted Growing Company!    

TrueNorth is an Equal Opportunity Employer.  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin 

Job ID: 70761

Posted 26 days ago

Share This Job