Client Service Specialist


Do you thrive in a fast-paced work environment and strive to deliver 5-star customer service? We seek dedicated people with a strong work-ethic to join our team. Our Client Service Specialist is our front line in assisting our clients. Specialists gather customer reservation requirements, update and communicate changes to reservations and are responsible for coordination of the entire trip from the initial request to the final destination.

Responsibilities Include:

  • Using strong customer service skills (over phone and thru email) to assist corporate clients with their travel needs all over the world. Unlike most call centers we don't set expectations for number of calls/hour or average handle time, the focus is on making sure the customer is happy
  • Adapting to a fast paced environment where multi-tasking is an absolute must
  • Ability to build and maintain solid relationships with our clients, many of whom contact us multiple times a week. These clients expect you to know them and in turn they get to know you. If you're someone who takes pride in their work, this can be very rewarding
  • Using multiple applications and systems to meet customer needs
  • Working in a team based environment, with the goal of exceeding company established metrics. All of our individual goals are geared toward providing our clients with the best service possible
  • Working closely with other departments for the benefit of our clients, to ensure we accomplish our mission of extending premium level service to everything we do

Benefits Include:

  • Competitive pay with monthly performance bonus opportunities
  • Merit increases every 6 months for the first 24 months of employment
  • Shift Differential for 2nd and 3rd shifts
  • Full and part-time shifts available
  • A steady, set schedule that doesn't change every week
  • A full benefits package including health, dental, vision, prescription, life insurance, paid time off, 401(k) with company match and discounted MAC membership. Plus, flex accounts for medical and childcare and HSA
  • Fun, flexible work environment
  • Opportunities to work from home, if expectations are met

Application Instructions:

Please apply online. We look forward to speaking with you soon.

Job ID: 70379

Posted 25 days ago

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