Customer Care Specialist

The Gazette

Cedar Rapids, IA Customer Service / Administrative & Clerical $13.00 hourly

The Gazette is seeking an energetic and reliable professional to join our team as a, Customer Care Specialist, in our call center. The successful candidate will be responsible for answering incoming and making outbound customer calls, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary. Our Customer Care Specialists are the first point of contact for customers’ concerns, we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions. This position pays $13/hr and is scheduled Monday, Tuesday and Wednesday 5:30am-2:30pm and Saturday and Sundays 6:00am-11:00am. 

EDUCATION/EXPERIENCE/QUALIFICATIONS: 

  • High School graduate or equivalent  
  • Minimum of 3 year call center/customer service experience preferred 
  • Ability to work independently with minimal supervision and manage own workload  
  • Professional telephone etiquette and excellent verbal and written communication skills 
  • Attention to detail and accuracy  
  • Confident and enthusiastic  
  • Able to work in a fast paced call center  
  • Proficient in relevant computer applications and call center systems  

Benefit

Benefit package includes

  • health
  • dental
  • vision
  • PTO
  • Employee Stock Ownership Plan
  • matching 401(k) plan.  

Pre-Employment Drug Screen and background check are required.   

EOE.  

Application Instructions:


Job ID: 69947

Posted 12 days ago

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