Customer Service Representatives

U.S. Cellular

Marion, IA Customer Service / Administrative & Clerical $14.00 hourly
Essential duties and key responsibilities:        
  • Understands, practices and exemplifies the values and behaviors of the Dynamic Organization   
  • Responds to inbound customer calls with the highest standard of professionalism and courtesy, addressing customer issues and assuring that quality standards are met on every call      
  • Researches and resolves a wide variety of customer questions/issues.      
  • Troubleshoots first level wireless technical issues.      
  • Conducts thorough customer needs analysis and provides value driven recommendations of products and services.       
  • Maintains strong knowledge of all company products and services, including handsets, accessories, pricing, plans, promotions and service features.     
  • Supports a growing number of wireless/data products, and continuously demonstrates proficiency in product knowledge and call handling skills.        
  • Demonstrates openness and flexibility in adapting to the needs of individual callers (i.e. dissatisfied, first time users, etc.)        
  • Offers alternative options to satisfy customer concerns.      
  • Recognizes and acts upon opportunities to offer enhanced services (i.e. accessories or calling features).      
  • Provides customers timely and accurate information  
  • Works with other U.S. Cellular associates, departments and functions in a professional, courteous, and collaborative fashion 
  • Proactively identifies customer needs by reviewing customer accounts and inquires to develop product/service solutions to retain and grow the customer’s relationship.      
  • Assists in other tasks and projects as assigned.
     
         Minimum experience and educational requirements
  • High school diploma or state equivalency certification required; college degree preferred      
  • Minimum of two years customer service experience required and high volume telephone contact environment with resolution of complaints or inquiries preferred.       
  • Wireless or other technology product experience preferred.       
  • Experience with Windows-based PC’s, including general office software knowledge required.         
  • Ability to remain flexible and adaptable in a fast paced environment required.         
  • Effective organizational and interpersonal skills required.          
  • Excellent verbal and written communication skills required.        
  • Must be able to work varying shifts.

Job ID: 69017

Posted 10 days ago

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