Software Support Specialist

EDC, Inc.

Cedar Rapids, IA Customer Service / Technology
One of EDC's entrepreneur clients is seeking a Software Support Specialist to be responsible for supporting the Software Development team in the performance of help desk ticket monitoring and status reporting, software testing, and front-line issue support and documentation. 

Role and Responsibilities:

  • Provides front-line support on new support tickets and monitoring and updating the status of open support tickets.
  • Serves as the point on of initial contact, managing the communication and troubleshooting for all client calls / issues.
  • Uses outstanding phone and communication skills to assist in troubleshooting issues for users and gather information for the development team.
  • Demonstrates patience and a willingness to further assist users with tools such as GoToMeeting to understand what the user is experiencing.
  • Assists in the resolution of software bugs by testing developed systems and documenting results / required development team actions.
  • Installs software / application updates that can be pushed during normal working hours.
  • Develops software development skills assuming familiarity with our software platform.
  • Adheres to a defined hourly in-office work schedule.
  • Other duties as requested and assigned.

Qualifications and Education Requirements:
 
  • One-year certificate from a college or technical school, and one year of IT / technical help desk role / environment and / or training capacity, or an equivalent combination of education and experience.
  • Must be patient and have excellent phone and written communication skills.
  • Strong knowledge of Microsoft Excel and exposure to VBA programming concepts.
  • Exposure to database design and knowledge of SQL queries and views.

Preferred Skills:

  • Excellent analysis, critical thinking and problem-solving skills with attention to detail and a methodical work style.
  • Ability to multi-task between projects.
  • Must be able to work independently and in a team-based environment.
Applying for:

Software Support Specialist

EDC, Inc.

(.DOC, .DOCX, .PDF, .RTF, .TXT, .ODT, .PAGES, .WPS up to 2MB)

Job ID: 68925

Posted 20 days ago

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