Customer Care Representative

ImOn Communications

Iowa City, IA Customer Service / Administrative & Clerical
ImOn Communications is the LOCAL choice for high-speed Internet and phone service. We value the relationships we have with members of our community and look forward to serving the Cedar Rapids - Iowa City Corridor for many years to come. As we expand our service availability we are seeking a Customer Care Representative to be a part of the ImOn Difference.  ImOn employees share a passion for building a culture of “Creating Connections One Person at a Time”.  We serve our local community while fostering a fun and rewarding work environment for our employees. 

Our Customer Care Team provides complete technical support through our customer care contact center, for both current and potential, high-speed data (HSD), and phone customers.  This position requires teamwork and the ability to achieve customer satisfaction along with meeting department and company goals.

Essential duties and responsibilities include but are not limited to:
  • Assist customers with general service inquiries, account changes, billing information, and technical issues and offering our outstanding products to new and existing customers. 
  • Demonstrate active listening and effective communication to ensure a mutual understanding of customer's concerns. 
  • Represent ImOn Communications in a positive, professional, and ethical manner; working to exceed customer's expectations while minimizing need for further escalation. 
  • Take ownership and accountability that serves to facilitate successful outcomes per customer requests. 
  • Promote ImOn products and services based on a logical relationship to the customer's needs and in accordance with business goals. 
  • Analyze and solve problems regarding billing, service, or sales issues. 
  • Demonstrate punctuality and consistent attendance. 
  • MUST be able to work a flexible schedule.  Shift will fall between the hours of 8am and 8pm, Monday through Friday.  Some Saturdays may be required.
Required Education, Experience and Training:
  • High School degree or equivalent plus at least 2 years customer service experience in a high-contact, service-related environment. 
  • Proficient PC skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, etc. 
  • Excellent oral and written communication skills with demonstrated ability to articulate relevant information and directions in an organized and concise manner. 
  • Excellent interpersonal and communication skills with the ability to work independently as well as part of a team. 
  • Demonstrated listening skills with the ability to obtain key information to assess customer needs and resolve service problems. 
  • Proven ability to maintain composure in stressful situations. Flexibility to work variable schedules and overtime as required. 
ImOn offers competitive pay, health & dental insurance, 401(k), discounted Cable, Internet & Phone services, and additional perks such as FREE vision insurance, FREE life insurance, FREE short term/long term disability, vacation & holiday pay, and community volunteer opportunities.

If you are interested in being a part of the ImOn Difference, apply today!

Job ID: 68767

Posted 10 days ago

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