Service & Support Technician

Junge Control

Cedar Rapids, IA Customer Service / Services & Technicians
The Service Support Technician will maintain and service all Junge equipment, software and controls, as well as train customers.   The Service Support Technician maintains a high level of customer service while being an expert in all Junge equipment sold.  Focus is on creating an excellent customer experience while serving in field service, phone support, training, and other support roles.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:
 
  • Provide technical support and training to customers who are installing, setting up and running our equipment.  
  • Visit customer sites to assist with system start up, final installation and setup
  • Handle inbound technical calls effectively and efficiently using proactive customer service, thus creating an excellent experience for the customer. 
  • Input call details into company software programs, following through to ensure the customer needs are met.
  • Participate in the weekly 24/7 “on call” rotation. 
  • Effectively manage time to ensure all customer issues are taken care of promptly.
  • Stay organized and submit paper work for work performed, parts used and trip expenses.
  • Develops in-depth knowledge of company products.
  • Maintain a high level of professionalism, takes ownership of issues, and exceeds customer expectations.
  • Places an emphasis on improving our first call fix rate and reducing the amount of service trips made.
  • Work in production, when requested, thus developing complete knowledge of the products
  • procedures for safety and monitor safe work habits of others working in the department.
  • Required to work in a team atmosphere.
  • Evening and weekend hours may be required.
  • Regular attendance is required.
  • All other duties as assigned.
 
EDUCATION (OR EQUIVALENT EXPERIENCE): 
 
  • Associate’s degree in a technical discipline; or a minimum of four years related experience or equivalent combination of education and experience.
 
SKILLS/KNOWLEDGE/ABILITIES REQUIRED:
 
  • Ability to problem solve.  Mechanical aptitude is strongly preferred.
  • Must be able to understand principles and theories of electronics, electrical circuitry, engineering mathematics, electronic and electrical testing, and physics. 
  • Good communication, interpersonal and customer service skills.  Ability to directly interface with the customers and communicate pertinent issues in both one-on-one and group settings.
  • Ability to work onsite at customer locations; some travel required.
  • Ability to learn and possess advanced knowledge of company products and services. 
  • Clean driving record and able to operate company vehicles.
  • Ability to pass a drug screening and physical.
  • Assist with the preparation and delivering training presentations to both small and large groups. 
  • Computer skills, able to use ACT and Microsoft Word, Excel, Power Point, Outlook.
 
Applying for:

Service & Support Technician

Junge Control

(.DOC, .DOCX, .PDF, .RTF, .TXT, .ODT, .PAGES, .WPS up to 2MB)

Job ID: 68744

Posted 12 days ago

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