Inbound Call Support

Kirkwood Community College

Cedar Rapids, IA Customer Service / General Help $10.29 hourly
Under direct supervision, answer phone calls for the One Stop Office during peak periods. The position also involves working with confidential information. This is a short term position from July through September anytime Monday-Friday between the hours of 8-5pm.

UNIVERSAL CORE COMPETENCIES: 
  • Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.    
  • Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions.    
  • Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment.    
  • Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.    
  • Lead- regardless of title, through positive influence.

DUTIES/RESPONSIBILITIES:
  • Answer questions via the phone regarding financial aid, registration and billing.    
  • Perform limited duties to assist students with financial aid and registration.    
  • Receive and process Financial Aid and Enrollment documentation.    
  • Performs other related work duties as assigned.

PERFORMANCE EXPECTATIONS:
  • Must be enthusiastic, self-motivated and energetic with the ability to meet and deal effectively with students, parents, college personnel and the community we serve.    
  • Work efficiently and effectively in an environment that at times can be stressful and have frequent interruptions.    
  • High level skills in the application of collaborative, organizational, interpersonal and communication skills--oral and written.    
  • Possess strong multi-tasking skills.    
  • Requires strong organizational skills, good communication skills and attention to detail.    
  • Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences. 

The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements.  Individuals may perform other duties as assigned.

PHYSICAL ACTIVITIES WITH/WITHOUT REASONABLE ACCOMMODATION: Position involves working in an office setting. Occasional (10-33%) standing, pushing, pulling and grasping. Frequent (34-66%) reaching and viewing a computer and other types of close visual work. Constant (67-100%) sitting, walking, repetitive motion, talking and hearing.

MINIMUM QUALIFICATIONS: 
  • High School Diploma.    
  • One year customer service experience.    
  • Preference given to those with call center experience.

EEO AA/STATEMENT:
Kirkwood Community College declares and affirms that it values and respects diversity and inclusion in all College-sponsored events, all employment practices, and all educational programs and activities. The College will not tolerate unlawful discrimination or harassment of persons on the basis of race, creed, color, sex, sexual orientation, gender identity, marital status, national origin, age, religion, or disability.

Anyone who has questions or complaints should contact the Vice President of Human Resources at Kirkwood Community College, 313 Kirkwood Hall, 6301 Kirkwood Blvd., SW, Cedar Rapids, IA 52404, or by phone to (319) 398-5572, or the Director of the Office for Civil Rights U.S. Department of Education, Citigroup Center, 500 W. Madison Street, Suite 1475, Chicago, IL 60661-7204, Telephone: (312) 730-1560, Fax: (312) 730-1576, Email:  OCR.Chicago@ed.gov.

Job ID: 68407

Posted 16 days ago

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