Customer Success Manager

IDx LLC

Coralville, IA Customer Service / Executive & Management
What We Are Looking For:
IDx is looking for a driven, results-oriented individual who excels at getting things done with the IDx team as well as our customers.

As point person for assigned customers, you will manage execution of their programs, and our commitments to the customer. Responsible for end to end customer success throughout the customer lifecycle (late-stage sales > implementation > retention/growth), driving high levels of IDx adoption.

Responsibilities may include:
  • Work effectively within multiple domains to drive results and ensure mutual customer and IDx success
  • Adapt to challenges, learn quickly, identify best paths forward and coordinate execution of solutions
  • Act as the primary IDx representative during customer implementations
  • Manage deliverables under challenging technical and timeline requirements
  • Assist in developing processes and materials for customer onboarding, implementation, and training to ensure a seamless and consistent customer experience
  • Continued engagement with customers to ensure product is fully adopted, functioning as intended, and adding expected value
  • Foster positive working relationships with key stakeholders (internal and external)
  • Track metrics such as usage, payer reimbursement, quality of care metrics, etc.
  • Work with product management and development to provide customer feedback regarding issues as well as new features to be added to the product roadmap

Requirements:
  • Bachelor’s degree – Master’s, Nursing, Healthcare Administration or similar degree preferred
  • 2+ years previous experience in customer success management, project management, or equivalent 
  • Exceptional verbal and written communication skills
  • Ability to fill a range of roles as needed, including a willingness to learn new things
  • Willingness to travel as needed, estimated up to 50%

Desirable Qualifications
  • Prior experience executing on deliverables in a healthcare setting
  • Clinical background and/or PMP certification 
  • Technical aptitude/background 

Other attributes that will help you in this role:
  • Highly conscientious and solution-oriented
  • Flexible and able to adapt to a rapidly changing work environment
  • Eager to learn and willing to consider other points of view
  • Self-motivated with the ability to work independently and take initiative
  • Forward-looking with an optimistic world view
  • Detail-oriented with the ability to prioritize efficiently and multi-task
  • Passionate about meeting customer needs

The rigors and challenges of work at IDx are not for everyone, but the team here has some amazing opportunities to:
  • Work with world-renowned doctors who are pushing the limits of machine learning in medicine.
  • Build upon research and distribution partnerships with IBM’s Watson Health team to revolutionize health tech.
  • Tackle complex problems/projects with the highest levels of quality and execution for audiences that include top technologists, the FDA, and world-leading healthcare providers.
  • Push the accessibility and quality of healthcare to new heights to improve the lives of millions of people.

How to apply:
If you’re interested in learning more about working at IDx, check out eyediagnosis.net/careers
And if you’re ready to help our team build the future of healthcare, send us your resume by clicking apply now today!

About IDx:
At IDx, we believe that automation has the potential to transform the quality, accessibility, and affordability of medical diagnosis. IDx is expanding its team to launch the first autonomous AI diagnostic system cleared by the FDA for use in the front-lines of healthcare.

IDx employees share in the returns of the commercial success they drive. IDx offers a fair salary and benefits package, augmented with an equity stake in the company. We are a private company with substantial funding and a deep product pipeline. Your work will be instrumental in driving IDx’s long-term value.
Applying for:

Customer Success Manager

IDx LLC

(.DOC, .DOCX, .PDF, .RTF, .TXT, .ODT, .PAGES, .WPS up to 2MB)

Job ID: 66185

Posted 22 days ago

Share This Job